Fortune | FORTUNE 前天 20:09
企业拥抱AI需战略先行,CFO角色日益关键
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本文探讨了企业在人工智能(AI)时代如何有效应用AI技术,并强调了首席财务官(CFO)在其中扮演的关键角色。文章指出,AI的成功部署必须与公司核心战略紧密结合,CFO应首先明确效率、控制、效果或参与度等目标,并据此选择最能支持这些目标的财务领域。文章还分享了多家公司在AI应用中的实际案例,包括利用大型语言模型自动化常规问询、通过AI提升数据分析和预测的准确性、以及加强风险管理等。同时,文章也提示了AI应用中的挑战,如需要对员工进行培训,以及AI生成信息需要人工核实,并鼓励企业在遇到挫折时不放弃,持续迭代优化。

🎯 **战略驱动的AI应用**: AI的成功部署并非孤立的技术应用,而是需要与企业核心战略目标高度协同。CFO需首先明确企业追求的战略重点(如提升效率、加强控制、优化效果或增强客户参与度),再将AI技术导向最能实现这些目标的财务领域。缺乏整体规划,仅零散应用AI单一用例,难以实现企业级的价值。

🚀 **AI赋能财务效率与洞察**: AI,特别是生成式AI和智能代理平台,正被用于提升财务部门的效率。例如,通过大型语言模型自动化回答政策性问题,或使非技术分析师能够用自然语言与数据互动以获取洞察。同时,AI在提升报告和预测准确性(如ARR预测高达95%)方面展现了巨大潜力,减少了人工输入并增强了透明度。

💡 **AI应用需循序渐进与持续迭代**: 引入AI工具应从简单的生产力工具入手,帮助员工建立对AI的舒适感,为更复杂的应用铺平道路。文章强调,AI的实施往往需要6到12个月的周期。同时,并非所有AI用例都能立即成功,例如早期尝试使用ChatGPT进行法律研究或作为初级分析师时,可能出现不准确或不完善的结果。因此,保持人工监督、验证AI生成信息以及持续迭代和测试至关重要。

🤝 **人机协作与技能培养**: 随着AI在企业中的应用日益广泛,培养员工的AI素养和技能变得尤为重要。CFO们需要关注AI提示技巧的培训,并认识到AI工具需要与人类的判断和监督相结合。例如,在自动化方差分析等复杂任务时,需要通过迭代和测试来获得更可靠的结果。此外,将AI使用框架与绩效评估挂钩,也体现了对人机协作的重视。

📈 **AI的ROI与初期挑战**: CFO们普遍关心AI的投资回报率(ROI)。尽管全面量化ROI仍具挑战,但早期采用者已开始看到“绿芽”,即初步的积极成效。在AI应用过程中,企业也面临资源紧张、风险管理框架不完善等挑战。报告指出,许多组织尚未为AI使用定义正式的风险偏好或治理框架,这给内部审计带来了困难。因此,持续学习、跨职能协作以及在遇到失败时不放弃的精神,是企业在AI转型中取得成功的关键。

James Glover, principal and finance transformation AI leader at Deloitte, emphasized that AI must align with a company’s core strategy. CFOs should first define their objective—efficiency, control, effectiveness, or engagement—then target the finance areas that best support that goal. Companies deploying AI one use case at a time, without a broader plan, are struggling to capture meaningful enterprise value, Glover said.

CFOs are also assessing agentic AI platforms to drive efficiency. “But you actually have to train your people to use it, otherwise they’re going to sort of treat it like a Google search,” Glover commented. That means AI prompting skills are crucial. Implementations for these platforms often take six to 12 months. He advised companies to introduce simple AI productivity tools early to build comfort while planning more ambitious initiatives.

CFOs typically ask Deloitte three questions: What’s the ROI for AI? Where should they begin? And should they buy or build? Early adopters are starting to see “green shoots” of ROI, Glover said.

Developing use cases for AI

A panel of CFOs shared their experiences, emphasizing AI’s impact on accuracy, forecasting, productivity, and the importance of iterative learning and cross-functional collaboration.

Craig Mestel, CFO of Webflow, a website platform for marketing, design, and development teams, said his finance team spent significant time answering routine policy questions. Webflow now uses large language model applications to automate those queries, freeing his team for higher-value work. The company has also built chat-based access to its data. “Non-technical analysts on my team can use natural language to chat with the data and start to get insights,” Mestel said.

He added that Webflow’s CEO has mandated clear expectations around AI use. “We’ve partnered with HR to create a framework that ties into performance reviews,” Mestel said.

Thadd Stricker, CFO of INRIX, which specializes in transportation analytics and location-based data services, said AI is transforming the business in two major ways. It enables analysis of massive mobility datasets—more than 50 petabytes (a unit of digital storage equal to one quadrillion bytes) and 45 billion daily data points—allowing clients to draw actionable insights. And within finance, AI tools have significantly improved reporting and forecasting accuracy, including ARR, reaching up to 95% accuracy with greater transparency and less manual input. He expects those capabilities to expand as similar tools are integrated into platforms like Workday.

Michelle Cheung, CFO and COO of Greenlight, a consumer subscription fintech focused on family finance and safety, said AI strengthens risk management by analyzing transaction data, streamlines operations by automating contract reviews, powers educational content in the app, and improves collaboration by reducing siloed work. The company also conducts hackathons for a better understanding of AI, Cheung said.

‘Don’t give up’

The CFOs noted that not every AI use case succeeds, highlighting the importance of keeping human oversight in the process. Stricker shared that early attempts to use ChatGPT for legal research produced confident but incorrect case citations, underscoring the need to verify AI-generated information and prompt models to acknowledge uncertainty.

Mestel said early experiments using ChatGPT as a junior analyst also fell short. “It’s not ready for that yet; it’s not great at math,” he said. His team also struggled with automating variance analysis due to inconsistent results, but after iterating and testing, they achieved greater reliability and impact.

“The point I would share with CFOs is: if you fail the first time, that’s okay,” Mestel said. “Don’t give up—keep going.” 

Have a good weekend.

Sheryl Estrada
sheryl.estrada@fortune.com

Leaderboard

Fortune 500 Power Moves

Hugh F. Johnston, senior EVP and CFO of The Walt Disney Company (No. 46), had his tenure extended through Jan. 31, 2029, according to an SEC filing. Johnston, a longtime PepsiCo executive, originally joined Disney on Dec. 4, 2023, for a term ending Dec. 31, 2026. The company raised his target annual long-term equity award to $16.5 million, while his base salary and bonus targets remain unchanged.

Brody Merrill was appointed CFO of Mutual of Omaha (No. 299), effective Dec. 1. Merrill recently served as CFO and treasurer for American National Group. With more than 24 years of financial leadership across the insurance, technology and asset management industries, he has experience in capital management, risk oversight and optimizing business performance. Merrill is a U.S. Marine Corps veteran.

Every Friday morning, the weekly Fortune 500 Power Moves column tracks Fortune 500 company C-suite shifts—see the most recent edition

More notable moves this week:

Steve Fieler was appointed CFO of Waymo, an autonomous ride-hailing company. Fieler brings nearly 30 years of financial experience to Waymo, an Alphabet company. Most recently, he was a key member of Google’s CFO leadership team, where he served as VP of planning, BizOps, investments, and investor relations. He also previously held the role of business finance officer for Google's platforms and ecosystems unit, responsible for products including Android and Chrome. Before his time at Google,  Fieler served as CFO at HP. 

Michael Nofi was appointed CFO of Edgewise Therapeutics, Inc. (Nasdaq: EWTX), a muscle disease biopharmaceutical company, effective Nov. 10. Nofi joins Edgewise after serving as chief accounting officer (CAO) at SpringWorks Therapeutics, Inc. He will succeed Edgewise CFO, R. Michael Carruthers, who is retiring. Nofi brings over 30 years of leadership experience. Before joining Edgewise, he served as CAO of SpringWorks Therapeutics. Before that, Nofi was CAO and VP of global accounting and corporate FP&A at The Nature's Bounty Co.

James G. Mackey was promoted to CFO of BankUnited, Inc. (NYSE: BKU), effective Nov. 10. Mackey was hired on July 23 and served as the senior EVP of finance from Aug. 15 to Nov. 10. Leslie N. Lunak, who has served as the CFO of the company since 2013, will continue as an executive advisor through January 2026.

Martino Cadoni was appointed CFO of DeepL, a global AI product and research company. Cadoni brings more than 15 years of international finance and technology leadership experience. He joins DeepL from Klarna, where he held senior leadership roles including head of strategic finance and investor relations, and led the divestment of Klarna Checkout. Cadoni previously also held senior finance roles at HSBC and GE.

Big Deal

AuditBoard has released the findings of its 2026 Focus on the Future report. The internal audit profession is navigating an environment of hypervolatility defined by accelerating, interconnected risks. The profession is being challenged by three converging forces: persistently tight resources, the rise of AI, and a demand for role redefinition.

For example, only 28% of leaders express confidence in their teams' ability to effectively audit AI risks, and 63% of organizations have not yet defined a formal risk appetite or governance framework for AI use, leaving internal auditors with little structure for oversight, according to the report.

The findings are based on a survey of 213 global internal audit leaders.

Going deeper

Here are four Fortune weekend reads:

"Ford CEO says he has 5,000 open mechanic jobs with 6-figure salaries from the shortage of manually skilled workers: ‘We are in trouble in our country’" by Marco Quiroz-Gutierrez

"After Elon Musk’s Boring Co. was cited for serious safety violations, the Nevada governor’s office stepped in. Then someone deleted evidence of that meeting" by Jessica Mathews and Leo Schwartz

"OnlyFans CEO will not tolerate ‘that squidgy layer of middle management’ and refuses to hire them" by Jim Edwards

"The rise of Yann LeCun, the 65-year-old NYU professor who is planning to leave Mark Zuckerberg’s highly paid team at Meta to launch his own AI startup" by Dave Smith

 

 

Overheard

"Replacing entry-level workers with AI is not an option — not unless business and society are willing to accept, as the older generation retires, that AI agents will be the sole practitioners in these crucial professions. Few people would  settle for that future."

—Steve Hasker, president and CEO of Thomson Reuters, writes in a Fortune opinion piece.

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