Fortune | FORTUNE 11月07日 21:48
AI赋能银行增长,而非取代员工
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美国银行CEO Brian Moynihan强调,公司正利用人工智能增强员工能力以实现增长,而非旨在裁员。他指出,AI带来的效率提升(预计10%-15%)可用于加速业务增长或提高利润。目前,美国银行21.3万名员工均可接触AI技术,并在编程等领域接受相关培训。公司近十年在科技(含AI)上的战略性投入已大幅增加,预计2025年将达40亿美元,整体科技投入达130亿美元。银行致力于通过负责任的增长策略和技术(包括AI)提升客户关系和盈利能力,同时保持费用纪律。

💡 AI作为增长引擎:美国银行CEO Brian Moynihan明确表示,公司对AI的应用侧重于“增强”而非“取代”员工,旨在通过技术提升整体工作效率,从而驱动公司实现更快的增长或提升盈利能力。这种策略意味着AI的引入将赋能现有员工,使其能够承担更多价值创造活动。

🚀 全员AI赋能与技能提升:美国银行正积极推动其全部21.3万名员工接触并使用AI技术。这包括提供相关培训,例如在新的编码方法论(如GitHub)上的指导,确保员工能够适应并利用AI工具来提升工作表现,从而促进公司整体的数字化转型和创新。

💰 持续加大科技与AI投入:近十年来,美国银行在包括AI在内的新型战略性技术项目上的年支出增长了44%,预计到2025年将达到40亿美元。公司年度科技总投入已达130亿美元,其中大部分用于战略增长,这表明了银行对技术驱动未来发展的坚定承诺和战略布局。

📈 稳健的财务增长目标:银行高管表示,美国银行正稳步推进实现2025年净利息收入(NII)增长6%至7%的目标,并在未来五年设定了5%至7%的复合年增长率目标。这种增长得益于其负责任的增长策略,通过深化客户关系和拓展新客户,并结合数字运营改进和AI的应用来维持费用纪律。

Good morning. Bank of America CEO Brian Moynihan is more interested in using AI to augment work rather than replace people.

Bank of America (No. 17 on the Fortune 500) held its first investor day in nearly 15 years on Wednesday in Boston, outlining its strategic growth plans—many of which are supported by AI. I attended a media roundtable with Moynihan, who addressed whether advances in AI could affect headcount.

There may be more people dedicated to activities which are augmented by technology to create more growth for the company, said Moynihan, who has served as CEO since 2010.

“I don’t really want to say to people, ‘I can see this taking our overall headcount down,” he said. What he can see is greatly augmenting the amount of work done. So if AI results in 10% or 15% efficiency gains, you can reinvest that to grow faster, or you take it to the bottom line, he explained.

“All 213,000 people are getting access to AI as we speak,” Moynihan said. One example is he offered is training on new coding methodologies, including GitHub.

Bank of America’s annual spending on new, strategic technology initiatives—including AI investments—has increased 44% over the past decade, reaching $4 billion in 2025, Fortune reported.

“We have steadily increased our spend on technology, now up to $13 billion a year, of which $4 billion goes toward strategic growth,” Hari Gopalkrishnan, a 14-year veteran who was promoted to chief technology and information officer in late July, told Fortune‘s John Kell. “We leverage across the enterprise so every dollar we spend gets the maximum bang for the buck, as opposed to being siloed by line of business.”

Those strategic bets are part of the $118 billion in technology investments the company has made over the past decade, according to Gopalkrishnan.

Bank of America EVP and CFO Alastair Borthwick said during the event that the bank is well on its way to delivering 6% to 7% growth for net interest income (the money a bank makes on its loans after it pays interest to depositors) in 2025. He also said the bank has set a compound annual growth rate target for net interest income of 5% to 7% over the next five years.

“A lot has happened over the past 10 years with extraordinary events in the economy and banking landscape,” Borthwick said. “During that time, our responsible growth strategy has driven organic growth with our client base—deepening relationships with existing clients and adding new ones over time.” Bank of America has also maintained expense discipline through digital operational improvements and AI, he said.

Have a good weekend.

Sheryl Estrada
sheryl.estrada@fortune.com

Leaderboard

Fortune 500 Power Moves

Homer Bhullar was promoted to SVP and CFO at Valero Energy Corporation (No. 34), effective January 1, 2026. Bhullar will succeed Jason Fraser, who will remain as EVP and CFO until he steps down on December 31, and will retire as an employee in the first quarter of 2026. Bhullar has served as Valero’s VP of investor relations and finance since April 29, 2021. He joined Valero in 2014. 

Paul Todd was appointed CFO of Fiserv, Inc. (No. 208), effective October 31. Todd, who previously served as CFO of Global Payments, succeeds Robert Hau, who will serve as a senior advisor through the first quarter of 2026 to support a transition. Todd has been serving as a special advisor to the executive leadership team for the last several weeks.

Kevin Boone was appointed EVP and CFO of CSX (No. 301), succeeding Sean Pelkey, who has departed the company.  Boone joined CSX in 2017 and has held several key leadership roles. Most recently, he served as EVP and chief commercial officer. Boone also served as VP of corporate affairs and investor relations at CSX. 

Paul Kuehneman was appointed interim CFO and controller at Hormel Foods Corporation (No. 352), effective October 27. Kuehneman succeeds Jacinth Smiley, who is leaving the company and will be pursuing other opportunities, according to the announcement. Kuehneman has more than 30 years of business and finance experience at Hormel Foods, holding a variety of leadership roles, most recently, VP and controller.

Every Friday morning, the weekly Fortune 500 Power Moves column tracks Fortune 500 company C-suite shifts—see the most recent edition

More notable moves this week:

Mala Murthy was appointed EVP and CFO of TriNet (NYSE: TNET), a provider of human resources solutions, effective November 28. Murthy will succeed TriNet's current CFO, Kelly Tuminelli, who will serve as a special advisor to the CEO through March 16, 2026. Murthy most recently served as CFO of Teladoc Health. Before that, she held several senior executive positions at American Express, including CFO of its global commercial services segment. She also previously served in FP&A, treasury, and corporate development and strategy leadership positions with PepsiCo. 

Michelle Turner was appointed CFO of Teradyne, Inc. (Nasdaq: TER), a provider of automated test equipment and advanced robotics, effective November 3. Turner replaces Sanjay Mehta, who has served as Teradyne’s CFO since 2019. Turner brings 30 years of financial and strategic leadership experience. Before joining Teradyne, she was the CFO for L3Harris Technologies. Turner has also held a variety of senior financial management and leadership roles in Johnson & Johnson, BHP Billiton, Raytheon, and Honeywell.

Big Deal

For the third

annual Cyber 60 list

released this week,

Fortune

, Lightspeed Venture Partners, and AWS take a look at the most innovative cybersecurity startups creating the tools to meet threats head-on and keep businesses safe. 

 

The list shows just how pervasive

AI has become in the field

. Of the 14 new startups on the list in the “early-stage” category, just about all are focused squarely on AI. For example, products from companies like Cogent Security, 7AI, Prophet, and Dropzone AI, automate some of the routine defensive tactics that companies perform, using agents to send out alerts and escalate incident reports. 

Going deeper

Here are four Fortune weekend reads:

"Crypto founders are getting very rich, very fast—again" by Jeff John Roberts

"Microsoft CEO Satya Nadella says Bill Gates told him his big bet on OpenAI would be a flop: ‘Yeah, you’re going to burn this billion dollars’" by Marco Quiroz-Gutierrez

"Michael Dell’s son aims to transform the home power business by selling electricity and backup battery power like a Costco membership" by Jordan Blum

"Harvard professor calls out ‘lie’ of needing 8 hours of sleep a night, says it’s Industrial Era ‘nonsense’" Ashley Lutz 

Overheard

"Silicon Valley is optimizing for the wrong metric. Most people working in high-stakes domains recognize now that AI will not take every job, but with that realization comes a harder truth: the industry has been building autonomy when it should have been building  accountability." 

—Joel Hron, chief technology officer at Thomson Reuters, writes in a Fortune opinion piece

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美国银行 AI 人工智能 银行科技 Brian Moynihan Bank of America AI Banking Technology
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