Fortune | FORTUNE 10月25日 03:15
AI赋能“超人”员工,重塑工作新范式
index_new5.html
../../../zaker_core/zaker_tpl_static/wap/tpl_guoji1.html

 

文章探讨了人工智能(AI)技术如何超越单纯的效率提升,而是通过AI代理(agents)赋能员工,催生“超人”员工,从而彻底改变工作方式。CEO们正大幅投资AI,并积极招聘和培训AI技能人才,而非裁员。AI代理能够独立完成目标,打破功能壁垒,实现跨领域协作。文章预测了未来 workforce 的三大角色:Agent Bosses(AI代理管理者)、Agent Evaluators(AI代理评估者)和Superhumans(与AI协作的员工)。同时,文章强调了构建AI工作基础的重要性,包括企业级“记忆系统”(context cartridges and knowledge capsules)和Agent Control System,以支持AI代理的有效运作和管理。最终,文章指出,拥抱AI转型并构建坚实基础的企业将定义未来的工作模式。

🚀 **AI驱动“超人”员工的崛起**:文章指出,AI技术正引领一场工作革命,通过AI代理(agents)赋能员工,使其具备前所未有的能力,成为“超人”员工。这些AI代理能够独立思考并整合所需资源以达成目标,打破了传统工作中的功能壁垒和个体能力限制,极大地提升了个人和团队的效能。CEO们的投资趋势表明,企业正积极拥抱这一变革,将AI视为提升竞争力的关键。

💡 **重塑组织结构与工作流程**:AI代理的广泛应用将促使组织结构和工作流程发生根本性变化。文章预见到 workforce 将分化为Agent Bosses(负责构建、管理和维护AI代理)、Agent Evaluators(负责评估和操作AI代理)以及Superhumans(与AI代理日常协作的员工)。传统的职能壁垒和层级结构将不再适用,需要全新的组织模式和协作方式来适应人机协作的新现实,例如混合团队的构成和新的绩效衡量标准。

📚 **构建AI工作基础至关重要**:为了让“超人”员工和AI代理能够高效协作,企业必须建立坚实的基础设施。这包括构建企业级的“记忆系统”,即捕捉和保护组织的集体智慧,如决策、判断和专业知识,形成“context cartridges”和“knowledge capsules”,供AI代理调用。同时,还需要一个统一的Agent Control System,作为AI代理的“操作系统”,负责注册、治理、监控和持续优化AI代理,确保合规性和效能,其重要性堪比人类员工的管理系统。

I’ve spent more than 25 years working in AI & Digital, and I can tell you this — we’re past the point of asking if the technology will transform work. The question now is, how fast it will do so.

The data already tells a remarkable story. KPMG’s 2025 CEO Outlook survey of over 1,300 global CEOs reveals that nearly three-quarters plan to invest 20 percent of their entire budget on AI in the 12 months alone. It is their top investment priority for the second year running. But what matters most is that these leaders aren’t preparing for mass layoffs, they’re actively hiring for AI skills and investing in upskilling. They’re investing in the emergence of what I call the “superhuman” employee — i.e., professionals augmented by AI to achieve what was once impossible.

AI agents are the catalyst for this transformation. Instead of following set steps, they focus on achieving specific goals. With the right context, they independently marshal whatever tools, knowledge, and resources are needed to achieve it, with optimal human agency. They don’t ask “how has this always been done?” Instead, they give you the leverage and power to ask, “what’s the best way to solve this?” — and even, ‘What’s stopping me from doing that?’ It sounds straightforward, but this simple shift has the power to unlock a “superhuman” effect.

This breaks down the artificial boundaries that have constrained how we work for too long — the silos between functions, the limits of individual expertise, the old assumptions about what’s possible in a workday. When a procurement analyst can seamlessly work with AI agents that understand finance, third-party risk, analyze vendor relationships and pathways through complex graphs, and vendor activity investigation and optimization, they’re no longer just doing procurement.

This augmentation boosts economic activity and creates new opportunities. Yes, there’s short-term disruption, but the reward is transformative. We’re rewiring how enterprises operate, creating entirely new ways to solve problems and deliver value that weren’t possible with yesterday’s constraints.

Three Roles, One Revolution

This will fundamentally reshape the workforce itself, and we will see a clear split emerge. Those who build, manage, upkeep, and govern AI agents – the Agent Bosses. Those who evaluate and operate them — the Agent Evaluators. And finally, those who collaborate with these agents as everyday teammates — the Superhumans. But the implications go deeper than job titles.

Traditional organizational structures — built around functional silos and rigid hierarchies — won’t support this new reality. We’ll need to rethink organization and team composition, newer responsibilities (who do you call when there’s a problem with an agent?), decision rights, and how work flows through a business.

A team might consist of three humans and a dozen AI Collaborator agents. New operating models will be essential. How do you onboard an AI agent and give it an identity? How do you measure productivity and business value when a single employee is orchestrating multiple agents across different functions? How do you maintain accountability when decision-making becomes a human-AI collaboration? Who is responsible for the upkeep of said agents?

These aren’t theoretical questions. Forward-thinking organizations are already experimenting with hybrid team structures, creating new roles like Agent Bosses and redefining performance metrics to account for human-AI collaboration. The practicalities matter as much as the vision.

Building the Foundation

But none of this works without the right foundation. The biggest challenge isn’t the technology, it’s context. Much of the expertise within organizations currently resides in people’s heads, and as such is tribal knowledge that’s never been formalized.

For Superhumans and their AI teammates to thrive, enterprises must build robust data foundations and memory systems.  This means capturing and protecting an organization’s collective intelligence — not just data, but the decisions, judgment, intuition, and know-how that usually live in people’s heads. It’s a bit like creating a Pensieve for the enterprise – a living memory any AI agent can draw from. We call these context cartridges and knowledge capsules. Without them, we’re building superhumans on quicksand.

Equally critical is the Agent Control System — a single hub to register, govern, operate, and continuously improve a federated workforce of enterprise agents. Think of it as the operating system for your AI workforce. Just as you have HR systems for human employees, you need infrastructure to manage agent lifecycles, give them identities, monitor performance, ensure compliance, and enable continuous upkeep. You also need to hold their Agent Bosses accountable. Organizations that build this infrastructure now will have an enormous advantage.

The interface revolution is already under way. In the next 18 months, expect to see radically new ways of working with AI agents — natural interfaces across voice, text, visuals, or gesture. Ambient systems that sense and anticipate what you need.

The superhuman workforce isn’t a future vision – it’s already emerging in pockets across enterprises globally. The question isn’t whether this transformation will happen, but whether businesses will shape it or be shaped by it. After more than quarter of a century in AI, I can tell you that the leaders who act now and build the right foundations, won’t just survive this shift, they’ll define it.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

Fish AI Reader

Fish AI Reader

AI辅助创作,多种专业模板,深度分析,高质量内容生成。从观点提取到深度思考,FishAI为您提供全方位的创作支持。新版本引入自定义参数,让您的创作更加个性化和精准。

FishAI

FishAI

鱼阅,AI 时代的下一个智能信息助手,助你摆脱信息焦虑

联系邮箱 441953276@qq.com

相关标签

AI 人工智能 工作转型 未来工作 AI代理 数字转型 AI赋能 Superhuman Employee Agent Control System Workforce Transformation AI Agents
相关文章