Fortune | FORTUNE 10月24日 17:54
AI时代人才观:拥抱跨界技能与敏捷组织
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人工智能浪潮下,企业对人才的需求正在发生深刻变革。Cognizant CEO Ravi Kumar S指出,AI并非取代人类,而是放大人类潜能的工具。他强调,未来的职场将更看重跨学科能力和解决问题的能力,而非单纯的专业深度。企业组织结构也将从传统的工业化模式转向更灵活的“好莱坞模式”,以适应快速变化的环境。这种模式下,AI作为“代理资本”承担固定、重复性工作,人类则成为灵活的“可变组成部分”,专注于创造性、验证性工作,并能够根据项目需求快速组建和解散团队。教育体系也需革新,培养终身学习者,并利用AI工具提升学习效率和产出。

💡 AI作为人类潜能的放大器而非替代品:Ravi Kumar S认为,AI的核心价值在于增强人类的能力,尤其是在知识获取和问题解决方面。他强调,AI使得专业知识触手可及,因此,单纯的专业深度不再是核心竞争力,而如何应用智能、解决实际问题成为关键。企业正在招聘更多应届毕业生,并为他们提供AI工具,使其能够“超越自身重量”地工作,这表明AI正在降低入门门槛,并加速人才的成长路径。

🎓 跨界技能与解决问题能力成为新焦点:随着AI承担大量专业性工作,对人类技能的要求转向更具创造性和战略性的领域。Kumar S指出,历史学家可以与计算技能结合成为未来学家,生物学专业可以利用计算技能加速药物研发。企业正在重组部门,强调“问题解决者”的角色,并吸纳更多非STEM背景的人才(如人类学家、社会学家、心理学家、记者),他们更擅长发现和定义问题。AI将协助解决问题,而人类则专注于寻找有意义的问题。

🎬 组织模式向“好莱坞模式”演进:传统的工业化企业模式正面临挑战。Kumar S提出,未来的企业组织应效仿“好莱坞模式”,即围绕项目需求灵活组建和解散团队。AI将作为“代理资本”,存储公司的历史、文化和流程知识,而人类则作为“可变资本”,根据项目目标随时加入或退出。这种模式能够提升企业响应速度和创新能力,使组织更加敏捷,并为员工提供更多元化的职业发展路径,实现“工作、赚钱、学习”的闭环,创造向上的社会流动性。

🌍 教育体系需革新以适应AI时代:面对AI带来的变革,教育体系亟需改革。Kumar S呼吁将AI工具融入K-12和高等教育,培养终身学习者和跨学科能力。他认为,教育应侧重于教授如何使用AI工具,而不是仅仅传授知识本身。通过与大学合作,对工作经验进行认证,可以构建一种“工作、赚钱、学习”的模式,降低职业转型和技能提升的门槛,从而在AI时代实现更公平的劳动力市场发展。

🔄 企业领导力需具备敏锐的适应性和前瞻性:在快速变化的AI时代,企业领导者需要具备高度的适应性和前瞻性。Kumar S强调,企业不能孤立运作,必须与宏观环境紧密相连,以更高的速度重新校准和验证自身假设。他认为,AI系统能够比人类更客观地评估变化需求,而领导者需要平衡对未来的关注和对当下的把握,推动企业持续创新和转型,以应对多代际员工的需求和不断缩短的技能生命周期。

The following has been condensed and lightly edited for clarity.

Fortune: There’s a lot of noise around AI. How do you decide what to pay attention to? 

Kumar: Every time I find a thesis, I experiment inside the company. It gives me this unique opportunity to test it and then reinforce my thinking or tweak my thesis. You build your thesis or your hypothesis on gut, which is a combination of experience, intuition and connecting the dots, and then you layer it with data, and you get close to 60, 70% and then you’d stop layering it with any more data, because you’d be late. And then you go back to your gut and push it through. Rethinking your assumptions in a world which is moving at a high pace is important. I think we’ll need more school graduates in the AI era.

Why more?

So many companies have a pyramid with the bottom where school graduates are. That pyramid is going to be broader and shorter, and the path to expertise is going to be faster. It’s going to be faster if you can rewire your K-12 schooling system with lifelong learners and make undergrad education much more about using AI tools and creating interdisciplinary skills. This year, we are hiring more school graduates than ever before. I can take a school graduate and give them the tooling so they can actually punch above their weight. AI is an amplifier of human potential. It’s not a displacement strategy.

What type of students are you hiring? 

I grew up thinking, the more you specialize, the more premium you get. Now that this expertise is at your fingertips, how can more specialization and more expertise be a premium anymore? If it’s faster to expertise, then expertise is not the asymmetry. Intelligence is not the asymmetry. Applying intelligence is the asymmetry.

Start to focus on interdisciplinary skills. If I’m a historian, I could blend it with computational skills and become a futurist. If I am a biology major, I could crack drug development cycles and disease using computational skills. 

A large chunk of work is problem solving, so we created these departments around problem solvers. Those departments were mostly non-STEM disciplines, and the core of the enterprise was STEM disciplines. Now, if problem solving is assisted with machines, you would find an equitable distribution of problem solvers and problem finders in an enterprise, which then means the mix of people on the core is going non-STEM disciplines like anthropologists, sociologists, psychologists, journalists; people who can be more purposeful problem finders.

You need human skills plenty at the end. The start is all about prompting, conceptualizing, finding the purposeful problem, and everything else. The middle is all there with AI, and the end of it is validation and verification by humans.

It sounds like you are capitalizing on your gut here.

It’s very similar. Everybody thinks AI is going to relegate creative skills to humans, while machines do the validation and verification. I think AI would actually be the creative thing, and humans are wired for validation and verification.

If the digital revolution was information at your fingertips, this is expertise at your fingertips. If we can wire our education system to use the tooling to increase the throughput, we will have a productivity bump. The last time the productivity bump happened was in the Internet revolution. After that, productivity has been flat, in spite of the billions of dollars we spend on technology.

Why has it been flat? 

It’s been flat because we’ve used technology to replace human work. We’ve not used technology to amplify human work. If it’s a productivity bump, it will create more distribution of wages, provided it’s not in the hands of few people and you distribute it equitably. 

“AI is an amplifier of human potential. It’s not a displacement strategy.”Cognizant CEO Ravi Kumar S

We’re seeing student test scores go down in key areas; fewer people going to college. How do you imagine this next wave rolling out equitably? 

I did put a caveat on it, saying it needs to be in the hands of people and distributed. Digital skills created a divide. It really didn’t create a bridge, because the ones who had those skills were further away from the ones who did not. It covered people who produced the tool. It did not create prosperity for the people who used it. The producers made a ton of money, and the users had convenience and information at their fingertips. 

So how are you deploying this internally at Cognizant?

One of the experiments we have just kicked off with a company where I worked before is to look at mid-career shifts. We have multiple swim lanes in our company. There is a deep technology swim lane and a second swim lane of applying technology to businesses, which is not deep into technology. It’s a combo of knowing operations and knowing technology. You can land some of the mid-career people into those jobs. 

You can create upward social mobility using this tool. We are going to do an apprenticeship program where the template is work, earn and learn, and I’m starting to look to universities to partner with me to credential this work. Every technology revolution offers pathways. Here, you don’t need the skills to access the machine. We think it’s a leveler. It’s an equalizer, because the entry barriers for these jobs are much lower. The race to the top is quicker.

Are you hiring differently?

We are now going to hire non-STEM graduates. I’m going to liberal arts schools and community colleges. We have apprenticeship programs in 30 states approved and I’ve just kicked off a program with a company called Merit America, which focuses on career shifts, so people don’t leave their jobs. So we’re trying all this. The question is: Can I do this at scale? 

Can you?

We are all about rinse and repeat. 

How do you reconfigure the company itself?

The Industrial Revolution tied work, workplaces and the workforce all together. It was an integrated and hierarchical model: You go to a factory, deliver things in a time period, and then you get out. Now, the Hollywood blueprint is more viable because of AI. 

What is the Hollywood blueprint?

It used to be vertically integrated. You got a studio and six movies a year, and the movies were all similar. It had a set of directors and a set of actors locked for all the movies, and some of them also owned the movie halls and the cinema theaters. And it worked because people wanted to unleash themselves, and there was a programmed set of themes, which worked. And in the 50s, television came into picture and people wanted a variety of things. There was an unlock that led to where you have actors, directors, and technicians no longer having long-term exclusive contracts. 

It created an agile system where you assemble teams for a project for a broader purpose, and you dismantle it after it is done. The studio was a physical entity and everything else changed. The production houses were the capital structures and everything else was fluid. For the logistics of sourcing, onboarding, managing this high caliber, specialized talent on demand at scale, Hollywood could get it done with agencies, unions and service firms, which created a well-coordinated ecosystem. 

And that’s what the corporation needs to be because of AI? 

Corporations have evolved from the Industrial Revolution, but they didn’t go all the way to the Hollywood model. The constraint was institutional knowledge, tribal knowledge, the heritage of the company, the enabling layers of finance, HR, all of it. Also, it was hard to assemble and dismantle teams. 

What you got was this gig worker economy, which was about variable capacity, but the core piece was still very thick. Brewing coffee in Starbucks is very different to brewing coffee elsewhere. There is a hustle of a company, the tribal knowledge, the culture. We can feed that tribal knowledge in whatever form we get into the LLM to build an agent on the other side, which is very contextual.

So the Starbucks agent would act differently than one created for a competitor?

You could build context engineering in a variety of ways: feed the tribal knowledge, feed the workflows and the data flows. You could do it in pre-training or inference, where it will learn over a period of time, and then become ready. When you do that, you make the AI capital permanent, the agentic capital permanent, and you unleash people to be the variable component, which means people can go in and come out, depending on the broader purpose of the project. The fixed capacity is predominantly agentic capital that holds the heritage and tribal knowledge of a company, the culture. 

Sometimes, the culture of a company can be an impediment to making change. Take the Starbucks controversy around Charlie Kirk’s death. It made workers create a connection with customers by writing on a paper cup. Turns out, that policy had problems when people use that to make a statement. So how do you challenge the tribal knowledge that may not take you from here to there?

Great question. You want to have an organism that pivots to the future and sometimes the past is an impediment. The beauty of AI systems, unlike humans, is that you can configure it to your needs. It can dispassionately assess what needs to change.

Look, Cognizant has a rich, winning heritage. I draw from it, but I equally will change to stay relevant in the future. Now for humans, it’s harder to make that change. That’s why changing large enterprises may take more time, while the nimble companies are the new ones, which have no legacy and no heritage. The beauty of AI systems is they’re not self-aware that they’re making a mistake but they have situational and system awareness, which is much higher than humans. 

I therefore believe you’re going to see this fluid structure with agentic capital, some human capital to supervise it, and then everything else is variable. You could define an objective outcome and assemble a team for an outcome and dismantle the team for an outcome. 

So much of that Hollywood studio model relies on a certain mindset of the individual and a certain layer of security that allows them to be flexible.

When we unlocked television, we didn’t get better television. We got TikTok, YouTube and other different things. So this unlock is similar. The decoupling of work has happened with gig workers. Decoupling of the workplace has happened with pandemic. Decoupling of work will also happen. And the trigger for this is the mindset. It’s not just whether these platforms, whether these ecosystems, are available for you to express yourself. There has to be enough demand for it and that will come if an individual starts to look at the things like the 401K, health plan, and skills as things they manage. Are we ready for the Hollywood model for our professional jobs? 

There are a lot of comparisons between Gen Z and those who came of age during the Depression, a craving for stability. This generation believes that they don’t have an on-ramp to careers, and trust in institutions is going down. And so how do you then engage them with a different model? 

I think we have four generations of workers in our workforce now. Some don’t want to go with this high clock speed where you’re on your own and the economic outcome is also based on outcomes instead of the number of hours. I just believe there is an unlock to create more distribution of good work. I have other people here with two to three years’ experience, who come and tell me, ‘why are you forcing us to take the benefits and health care? Just give us the money, we will figure out.

Until they break their leg.

I think the Hollywood model is definitely applicable to project-based organizations that can operate with high clock speed, high agility, more creativity. 

We are also getting to an era where people are living longer.

Yes, they will have multiple careers in one lifetime. As people are living longer, the life of their skills is getting shorter. We have to wire the world for that future. This is a model to unlock work into modular packets so that you can access more capital, more human capital.

Where do you get the most inspiration out of your job right now?

I’m a big fan of applying the information I have to a much broader spectrum of things and generating cross functional insights, which was very difficult before. So I continue to connect the dots much better, just because there’s so much instrumentation around me to support it. I can ask an AI model something provocative, and build a hypothesis around it, and that could be interconnected between disciplines and interconnected between things which are outside my company and things inside the company.

Do you lead differently? 

I have started to believe now that you cannot, as a corporation, work in isolation to the broader environment. It’s more integrated now than before. The clock speed is much, much higher, and we should be able to recalibrate at a much quicker pace and revalidate our assumptions. I never thought that was such a big deal. I thought once you lay the foundation, set your assumptions, you kind of are on a good runway. You have to keep changing paths much, much quicker and much faster. You’re leading with four generations of people who all have their unique needs and their unique imperatives. You need that fine balance to keep an eye on the future and make changes for the future while keeping an eye on what’s current. Enterprises are the biggest platforms for societal change.  

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