cs.AI updates on arXiv.org 10月24日 12:54
动态隐喻设计提升VUI用户体验
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本文提出了一种名为Metaphor-Fluid Design的新型动态隐喻设计方法,通过根据对话使用上下文动态调整隐喻表示,以提升语音用户界面(VUI)的用户体验。研究结果表明,这种方法能够更好地满足用户在不同上下文中的期望,从而提高用户对VUI的接受度、满意度和喜爱度。

arXiv:2502.11554v2 Announce Type: replace-cross Abstract: Metaphors play a critical role in shaping user experiences with Voice User Interfaces (VUIs), yet existing designs often rely on static, human-centric metaphors that fail to adapt to diverse contexts and user needs. This paper introduces Metaphor-Fluid Design, a novel approach that dynamically adjusts metaphorical representations based on conversational use-contexts. We compare this approach to a Default VUI, which characterizes the present implementation of commercial VUIs commonly designed around the persona of an assistant, offering a uniform interaction style across contexts. In Study 1 (N=130), metaphors were mapped to four key use-contexts-commands, information seeking, sociality, and error recovery-along the dimensions of formality and hierarchy, revealing distinct preferences for task-specific metaphorical designs. Study 2 (N=91) evaluates a Metaphor-Fluid VUI against a Default VUI, showing that the Metaphor-Fluid VUI enhances perceived intention to adopt, enjoyment, and likability by aligning better with user expectations for different contexts. However, individual differences in metaphor preferences highlight the need for personalization. These findings challenge the one-size-fits-all paradigm of VUI design and demonstrate the potential of Metaphor-Fluid Design to create more adaptive and engaging human-AI interactions.

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VUI 用户体验 动态隐喻设计 用户期望 个性化
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