Fortune | FORTUNE 10月21日 19:54
持续打磨:AI落地的新思路
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文章指出,企业在引入AI时,往往陷入“静观其变”或“大刀阔斧式变革”的误区。作者提出,更有效的方式是借鉴健身领域“循序渐进”的道理,采用“持续打磨”(Honing)的策略。这是一种通过日常、有目的的微小调整来积累动能的方法,相比于风险高、易失败的全面转型,它更具可持续性和韧性。文章详细阐述了“打磨”AI的具体实践,包括改进现有系统、进行“最小可行性尝试”、不等待模型迭代,以及设计促进持续进步的系统。同时,强调了调整管理系统(如决策权、绩效评估、预算和会议规范)对于AI落地至关重要,最终目标是使AI融入日常决策,而非成为一次性项目,从而帮助组织保持竞争力。

💡 **拥抱“持续打磨”而非“大刀阔斧式变革”**:文章核心观点是,企业在引入AI时,应放弃等待技术成熟或进行颠覆性变革的策略,转而采用“持续打磨”的方式。这意味着通过日常、细微但有目的的调整来逐步推进AI应用,这种方法比大规模、高风险的转型更可持续、更有效。例如,健身者通过每日训练而非一次性剧烈运动来改善健康,企业也应如此对待AI的引入。

🛠️ **AI落地的“打磨”实践**:文章提出了几项具体的“打磨”AI的应用方法。首先,应优先“改进现有系统”,例如在客户服务中嵌入AI以优化流程,而非追求完全自动化。其次,要进行“最小可行性尝试”,将大挑战分解为小实验,如先优化单一产品线的库存,而非整个供应链。此外,强调“不等待模型迭代”,即利用当前可用工具进行实践,同时构建可演进的MLOps、可解释性标准和伦理AI清单。最后,要“设计一个持续进步的系统”,通过激励机制鼓励AI采用和学习,而非惩罚“失败”。

⚙️ **调整管理系统以支撑AI落地**:文章指出,要使AI的采用能够持续进行,必须调整组织的管理系统,即驱动变革的正式和非正式规则。这包括:在“决策权”上,可能需要一定程度的中央控制来协调AI测试组合,以便共享学习并加速进程;在“绩效评估”中,将AI采用纳入目标,但要谨慎衡量,避免扼杀野心;在“预算”方面,应提供灵活资金支持快速测试和扩展AI想法,而非将其捆绑到长期资本项目中;在“会议规范”上,可以设立“AI时刻”,让团队分享学习,将AI融入文化。

🚀 **AI融入日常,保持组织活力**:通过持续调整管理系统,AI能够被嵌入到日常的决策过程中,从而形成一种能够每日更新其优势的文化,而不是等到被迫进行重大变革时才显得迟钝。这种“打磨”的理念,让AI与组织的根本目的保持一致,通过不断的反馈、评估和修正来实现。这种方法不仅适用于AI,也可能解决现代组织面临的许多其他挑战。

In the first week of January, every gym in the country is filled with people who have decided that this is the year they will transform their health. They’ll eat better. They’ll get more sleep. They’ll workout daily. By February, most of these newcomers are nowhere to be seen. Transforming multiple health behaviors at once is really hard for humans unless a major health event like a heart attack or diabetes diagnosis forces them to do so. Consistent, incremental change is not only more sustainable but, considering the setbacks (e.g., injuries) that can arise from making drastic changes, it’s also faster.

The same is true in business. We see this playing out with AI right now, where many companies are caught between two flawed strategies: paralyzing caution, waiting for the technology to be “proven,” and distant moonshots in which massive transformations promise to reinvent entire organizations. Waiting almost guarantees you’ll be left behind by competitors who are already mastering a technology that will create order-of-magnitude shifts in business models. Meanwhile, most research shows that grand transformations fail with frequency. They can consume vast resources—often up to 10% of annual revenue—only to often leave organizations burnt out and distracted.

What if the path forward on AI is not grand transformation, but day-in, day-out honing?

The power of honing

In our new book Hone: How Purposeful Leaders Defy Drift, we argue that organizations should shift from relying on periodic, sweeping reinventions to continuous, purposeful micro-adjustments. Transformations are sometimes necessary but what we call “honing”— making small but deliberate changes that build cumulative momentum—is vastly underutilized. Just as a chef hones a knife daily to keep it prime—rather than waiting for it to dull and require the destructive act of sharpening—organizations can hone their approach to AI in ways that are less risky, more resilient, and ultimately faster and more effective than transformation.

Honing is not as glamorous as a moonshot, but it is no less ambitious. It’s about structuring progress differently: embedding improvement into everyday practice rather than waiting for perfect consensus, breakthrough technology, or flawless infrastructure. And in the end, it’s often faster because it avoids setbacks and costly corrections that come from rushing or making abrupt changes. By steadily aligning with market shifts and making incremental improvements, teams maintain constant momentum and can adjust to insights and advances in real time.

When leaders adopt the honing mindset with AI, it becomes part of organizational daily action rather than an episodic campaign. Instead of a single moonshot, focus on a portfolio of small, targeted experiments that build momentum. Here’s what honing looks like when applied to AI.

    Improve existing systems before aiming for full automation. For many organizations, simply enhancing current processes with AI—rather than attempting to replace them wholesale—can unlock immediate value. In industries like customer service or supply chain management, this could mean embedding AI into existing platforms to streamline workflows, augment human decision-making, or improve forecasting accuracy. These steps may not deliver dramatic transformation overnight, but they build capability, trust, and momentum. And most important, the practice of using AI creates learning to apply elsewhere.Make “minimally viable moves”. Applied to AI, this means breaking big challenges into approachable experiments. Instead of trying to implement AI across an entire supply chain, a company might start by using machine learning to optimize inventory for just one product line. Rather than attempting to automate all customer interactions, a team could pilot a chatbot for a specific service category and evaluate its effectiveness. Even at the operational level, an organization might experiment with an AI-driven forecasting tool in a single region before scaling it company-wide.Don’t wait for the next iteration of the model. The push for applying AI often gets bogged down in debates about how long it will take to achieve artificial general intelligence (AGI) or what the next set of models will bring. While it’s helpful to have a sense of what is coming, you are almost always better prepared for the future by practicing with the tools that exist today versus waiting for the next versions which will be better. Rarely do moves today get in the way of future adaptations. Organizations can build robust machine learning operations practices, model interpretability standards, and ethical AI checklists that can evolve along with the technology.Design a system that reinforces continuous progress. Teams working with AI should feel simultaneously like it’s not optional to work with the technology in some way, while also not feeling paralyzed by the need to for it to be perfect. Incentives should reward adoption and specifically not punish “failure.” In fact, we’d prefer if we never use the term “fail fast” again. No human likes to fail; incentives should reward teams that use the technology and learn. Standards and expectations should be continually raised over time as the organization learns.

These examples share a common thread: they don’t wait for the technology to be settled or the solution to be clear. They build progress through smaller, visible wins that reinforce confidence and accelerate adoption. And all of them rely on a management system which aims for a targeted behavioral outcome.

If you want people to adopt AI, you must change the systems that guide them. These moves won’t stick unless you adjust your company’s management systems—the formal and informal rules that govern an organization.  We call management systems the “nervous system” of organizations because they are the things that drive change – or – all too frequently – hold people back from changing.

Here are a few ways that management systems can be shifted to create traction for AI efforts.

    Decision rights: It may be necessary to have some degree of central control over the portfolio of tests that an organization is undertaking in AI. Taking a “let a thousand flowers bloom” approach by decentralizing testing could make it harder to share the learning of initial pilots and speed up, forcing each part of the organization to create their own journey.Performance evaluation: Add the adoption of AI to goals; just be cautious of what is measured – if it’s the success of an early test, it could inadvertently put a governor on ambition.Budgets: Leadership can allocate some flexible funds that allow teams to test and scale AI ideas quickly, rather than tying them to multi-year capital projects.Meeting norms:  We have seen some teams adopt an “AI Moment” in regular meetings where teammates share what they’ve learned. This normalizes experimentation and makes AI part of the culture, not a separate campaign.

When organizations continuously adjust these systems, they embed AI into everyday decision-making. The result can be a culture that restores its edge daily, rather than one that dulls until a major transformation is forced.

The lesson is simple: don’t wait for perfect information or universal buy-in. Leaders should treat AI as a tool to experiment with—testing small-scale applications, monitoring outcomes carefully, and adjusting continuously. Honing can keep AI aligned with an organization’s elemental purpose by forcing constant feedback, assessment, and correction. And if it can work for the adoption of AI, just imagine how many other challenges of the modern organization might be addressed by honing as well.

Stop planning the moonshot. Start honing.

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AI 人工智能 企业管理 战略 创新 技术应用 持续改进 AI Adoption Business Strategy Innovation Technology Implementation Continuous Improvement
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