波士顿咨询集团（BCG）的全球首席AI伦理官史蒂文·米尔斯指出，大多数员工期望接受约五小时的AI培训。一旦掌握基础，AI的真正价值便开始显现。成功部署AI的企业不能简单地让员工自行摸索。米尔斯强调，企业需要重新构想业务流程和服务模式，而非将AI视为传统工具。AI的广泛应用，尤其是在私营部门，正推动政府部门加快AI采纳步伐。得益于领先AI公司的低成本服务，预计未来AI在政府部门的应用将快速增长，因为员工在日常生活中已习惯使用AI，并期望在工作中也能获得便捷的访问。

📊 **员工对AI培训的需求迫切且具体**：BCG的研究发现，员工普遍期望获得大约五小时的实践性AI培训、指导和辅导。然而，目前只有约三分之一的员工能获得所需的培训。这表明企业在满足员工对AI能力提升的需求方面存在显著差距。

💡 **AI的价值在实践中逐步显现并放大**：一旦员工开始体验到AI带来的便利，例如用于邮件要点编辑，他们会认识到其高效性。这种初次成功的体验会激发员工进一步探索AI在其他工作场景中的应用，从而形成一个良性循环：AI带来的价值越大，使用频率越高，效果也随之增强。

🚀 **企业需超越AI工具定位，重新构想业务流程**：仅将AI视为一个新工具是不够的。企业需要退一步，深入思考如何利用AI彻底重塑业务流程和服务模式。AI是一种具有变革性的工具，能够实现前所未有的新功能，因此不应被简单地套入传统的人为中心流程中。

📈 **政府部门AI采纳加速，与私营部门协同发展**：私营部门AI应用的日益普及正在推动公共部门加快步伐。尽管政府部门起初可能稍显滞后，但目前正以惊人的速度迎头赶上。领先AI公司提供的低成本服务，为政府机构提供了极大的便利，预示着AI在公共服务领域的未来发展潜力巨大。

BCG Global Chief AI Ethics Officer Steven Mills said employees crave AI training.The consulting giant's research shows most employees want roughly five hours of training.Once workers learn the basics, Mills said, that's when the real value begins.

Companies that want to successfully deploy AI can't just throw workers into the deep end.

"What we found is that employees want about five hours of hands-on training, and coaching, and mentoring," Boston Consulting Group Global Chief AI Ethics Officer Steven Mills told Business Insider. "Only about a third are actually getting that."

Mills, who spoke to Business Insider on the sidelines of Semafor's World Economic Summit, said the real value starts once employees see what AI can do.

"What we see is once they get the taste of value, let's say they start using it to help them edit bullet points for an email or something, and they're like, oh, that actually works really well," he said. "And so they instantly start thinking about how else they could use it, and so it creates this virtuous cycle. It's like the more value they get, the more they use it, and it amplifies."

Last month, BCG released a report that found that only 5% of companies are deriving value from AI. Mills, who also leads BCG's Center for Digital Government, said the onus is really on companies "to reimagine the art of the possible," instead of just treating AI like another tool.

"A big thing that organizations are not doing is stepping back and saying, 'How do we really reimagine our business processes, our service offerings, now that we have AI?'" Mills said. "This is a really transformational tool. It can do new things that we could never ever do before, so we shouldn't just shove it into a legacy human-centric process."

At BCG, Mills works with governments worldwide. He said that the growing adoption of AI in the private sector is helping push public officials to do the same.

"I think governments have been sort of a beat behind, but they're actually playing catch-up really, really fast in a way that I don't know that we've seen before," Mills said.

Leading AI companies, including OpenAI, which partners with BCG, Anthropic, Meta, Google, and Microsoft, have offered their AI agents at almost no cost to federal agencies. Mills said that this affordable access will soon yield significant dividends.

"I think you'll see a big hockey stick in terms of rate of adoption here soon. I just think there's a need," Mills said. "If people want to use this technology, they use it in their private lives now. They want access to it at work."