Fortune | FORTUNE 10月11日 17:11
服务业低薪工作:通往高管之路的另类培训
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思科首席产品官Jeetu Patel认为,对于那些渴望进步的人来说,最好的职业培训可能并非来自课堂或公司实习,而是来自服务行业的低薪工作。Patel分享了自己20多岁时在Sizzler牛排馆打工的经历,他认为这段经历塑造了他的职业道德和人际交往能力,并最终帮助他攀登了硅谷的职业阶梯。他强调,服务行业能培养对客户服务的深刻理解和欣赏,并能帮助内向者克服社交障碍。Patel还指出,许多成功的商业领袖,如亚马逊创始人杰夫·贝索斯和英伟达CEO黄仁勋,都曾有过服务业的经历,这些经历培养了他们的责任感、团队合作能力和谦逊精神。然而,他警告Gen Z,随着人工智能的飞速发展,这些曾经塑造了许多领导者的服务业岗位可能面临被AI取代的风险。

⭐ 服务业低薪工作是宝贵的职业培训:思科首席产品官Jeetu Patel认为,在服务行业从事低薪工作能提供独特的培训价值,培养重要的职业道德和人际交往能力,这对职业发展至关重要。他本人就曾是服务业的基层员工,这段经历为他日后在科技行业的成功奠定了基础。

🤝 培养关键的软技能和客户意识:Patel强调,在服务行业工作能够极大地提升对客户服务的理解和欣赏能力,这对于任何希望在商业领域取得成功的人来说都是无价的。通过直接与客户互动,个人可以学习如何有效沟通、解决问题并提供优质体验,这对于建立人际关系和赢得客户信任至关重要。

🚀 克服个人局限,建立自信:Patel分享了他曾因内向和口吃而选择服务性工作,目的是挑战自我、走出舒适区。他发现,为了获得小费而努力提供良好服务,迫使他与人交流并提升了自信心。这种经历表明,即使是看似简单的服务岗位,也能成为个人成长的强大催化剂。

💡 仰望巨人,合作共赢:Patel告诫年轻一代,不要试图成为“白手起家”的孤胆英雄。他认为,在高度互联的社会中,合作与相互依存是常态,站在“巨人”的肩膀上能够走得更远。他鼓励人们积极寻求并利用他人的帮助和资源,这并非软弱的表现,而是智慧和效率的体现。

⚠️ AI时代的服务业挑战与机遇:文章指出,尽管服务业的经历对许多成功人士至关重要,但人工智能的快速发展可能导致大量服务岗位被取代,特别是快餐店员工和客户服务代表。这提醒年轻一代需要适应变化,并为未来的职业生涯做好规划,可能需要寻找AI无法替代的技能和领域。

For those looking to get ahead, the best career training might not come from a classroom or a corporate internship, but from a low-wage job in the service industry, says Jeetu Patel, now chief product officer at Cisco.

Before overseeing products at the tech giant, which has a market cap of about $270 billion, he spent his early 20s waiting tables at Sizzler, a steak house chain, making just $4 an hour. Far from something to hide, he says the experience shaped his work ethic and people skills—and ultimately helped him climb Silicon Valley’s corporate ladder.

“I think everyone in the early part of their career should work in the service industry somewhere,” Patel tells Fortune. “I think it’s so great to really get, you know, like, a level of appreciation for hospitality and customer service, and it just wires you differently.”

As a young man, he was introverted and even had a stutter. While there were easier ways to make money, he deliberately chose a customer-facing job to push himself out of his comfort zone.

“What happened while waiting on tables is—and it wasn’t even a conscious thing—that I was an introvert, and I realized if I don’t talk to people and don’t entertain them and give them a good experience, I’m not going to make a tip,” Patel says. “And if I don’t make a tip, then I’m just working a lot of long hours without the return.”

He would eventually go on to have leadership roles at tech firms like Doculabs, EMC, and Box before landing at Cisco. What ultimately helped him stand out, he says, was understanding that self-belief matters more than external validation—and that confidence, when grounded, can be a superpower.

“If you put your mind to something, you can basically figure out whatever you want to figure out.”

Patel’s message to Gen Z: Arrogance can be a killer

On the road to success, Patel thinks one of the biggest mistakes young professionals make is believing they can do it all on their own.

“Oftentimes, we let our pride and ego get in the way,” he says. “We’re like, ‘I’m going to try to be a self-made person.’ There’s no such thing as a self-made person; we live in an interconnected society where humans depend on humans, and so if you can stand on shoulders of giants, it just takes you farther.”

Because access to opportunity is not evenly distributed, Patel adds that receiving help isn’t something to feel guilty about. “If you have access to the resources and you don’t use them, then shame on you.”

Still, Patel warns Gen Z that confidence can quickly morph into arrogance. Instead, the key is to strike a balance between embracing opportunities that come your way while staying humble enough to recognize the privilege behind them and that others may have had to work much harder for the same chance.

The service-industry-to-C-suite pipeline

Patel is not alone in having risen from the service floor to the C-suite. Some of the world’s most prominent business leaders started out in customer-facing roles.

Amazon founder Jeff Bezos worked his first job at a McDonald’s outside of Miami, flipping burgers and cooking Egg McMuffins, an experience he’s said taught him responsibility, teamwork and how to handle pressure.

“You can learn responsibility in any job, if you take it seriously,” Bezos said in the 2012 book, Golden Opportunity: Remarkable Careers That Began at McDonald’s. “You learn a lot as a teenager working at McDonald’s. It’s different from what you learn in school. Don’t underestimate the value of that.”

Nvidia CEO Jensen Huang also began his career in the service industry—washing dishes at Denny’s. He often credited that job with instilling discipline and humility.

“No task is beneath me,” he said during a conversation with students at Stanford’s Graduate School of Business. “I used to be a dishwasher. I used to clean toilets. I cleaned a lot of toilets. I’ve cleaned more toilets than all of you combined. And some of them you just can’t unsee.”

But Gen Z may need to act fast to emulate their success as the kinds of jobs that have shaped many of today’s leaders may soon be harder to come by. A report released this week by U.S. Senator Bernie Sanders estimated that nearly 100 million jobs may be replaced by AI in the next decade—and fast food workers and customer service representatives are among the most vulnerable, with over 80% replacement rates.

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服务业 职业发展 技能培养 Jeetu Patel 人工智能 Service Industry Career Development Skill Building Jeetu Patel Artificial Intelligence
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