cs.AI updates on arXiv.org 10月09日 12:07
AI界面设计:树状界面提升用户体验与信任
index_new5.html
../../../zaker_core/zaker_tpl_static/wap/tpl_guoji1.html

 

本文探讨了大型语言模型在职场应用中的可解释性与用户信任问题,通过对比树状界面和聊天机器人界面,发现树状界面在促进用户探索、决策和问题解决上更有效,提升用户信任。

arXiv:2510.06457v1 Announce Type: cross Abstract: As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is still catching up, particularly when it comes to embedding transparency and trust into AI interfaces. This study evaluates user experiences with two distinct AI interfaces - node-tree interfaces and chatbot interfaces - to assess their performance in exploratory, follow-up inquiry, decision-making, and problem-solving tasks. Our design-driven approach introduces a node-tree interface that visually structures AI-generated responses into hierarchically organized, interactive nodes, allowing users to navigate, refine, and follow up on complex information. In a comparative study with n=20 business users, we observed that while the chatbot interface effectively supports linear, step-by-step queries, it is the node-tree interface that enhances brainstorming. Quantitative and qualitative findings indicate that node-tree interfaces not only improve task performance and decision-making support but also promote higher levels of user trust by preserving context. Our findings suggest that adaptive AI interfaces capable of switching between structured visualizations and conversational formats based on task requirements can significantly enhance transparency and user confidence in AI-powered systems. This work contributes actionable insights to the fields of human-robot interaction and AI design, particularly for enterprise applications where trust-building is critical for teams.

Fish AI Reader

Fish AI Reader

AI辅助创作,多种专业模板,深度分析,高质量内容生成。从观点提取到深度思考,FishAI为您提供全方位的创作支持。新版本引入自定义参数,让您的创作更加个性化和精准。

FishAI

FishAI

鱼阅,AI 时代的下一个智能信息助手,助你摆脱信息焦虑

联系邮箱 441953276@qq.com

相关标签

AI界面设计 用户体验 用户信任 树状界面 决策支持
相关文章