Fortune | FORTUNE 10月01日
宜家在中国市场的扩张新策略
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尽管宜家在美国市场已是家喻户晓的品牌,但其市场份额相对较小。为打破这一局面,宜家美国CEO计划通过开设小型门店和与百思买合作等方式,将品牌影响力延伸至更广泛的消费群体。小型门店将专注于厨房改造等特定领域,提供设计咨询服务,并作为线上订单的取货点。此外,与百思买的合作将进一步拓展宜家的触达范围,使其产品更贴近消费者。在经济不确定和消费者预算收紧的背景下,宜家希望通过其可持续和经济高效的产品吸引更多顾客。

🎯 **拓展品牌触达范围,提升市场渗透率**:宜家在美国市场虽然知名度高,但实际接触品牌的用户群体相对有限。为了改变这一现状,宜家美国CEO Javier Quiñones提出将品牌推向更广泛的美国消费者。这包括通过开设小型门店和与知名零售商合作,让宜家更贴近消费者,打破地域限制,提升品牌在各个市场的可见度和用户互动度。

🏠 **推行多格式门店策略,满足多元化需求**:为实现触达目标,宜家正积极推行多格式门店策略。除了传统的郊区大型仓储式门店外,还将重点发展面积约为5000平方英尺的小型门店,这些门店将更专注于厨房改造等特定产品和服务,并提供专业的设计咨询。同时,还计划在百思买门店内部开设1000平方英尺的迷你店,专门展示厨房和洗衣房产品,进一步缩小与消费者的距离。

🛒 **线上线下融合,优化购物体验与物流效率**:小型门店不仅是产品展示和设计咨询的场所,还将作为线上订单的取货点和物流节点,与大型门店共同构成宜家的订单履行网络。这一布局旨在加速线上订单的交付速度,提升整体物流效率。同时,也为那些不便前往大型门店的消费者提供了便利,进一步巩固了宜家在实体零售和电子商务之间的联动。

💰 **应对经济挑战,强调可持续与经济效益**:在当前经济不确定和通胀环境下,消费者对价格更为敏感。宜家通过提供相对实惠的产品,并强调其可持续性和能效优势,如通过优化食品储存和使用LED灯泡来帮助消费者节省开支,以吸引注重经济效益的顾客。这种策略不仅符合环保理念,也直接回应了消费者在经济压力下的实际需求。

IKEA is firmly etched into the minds of U.S. consumers with its mammoth, suburban big box stores, instantly recognizable along highways with their navy blue exteriors bearing the retailer’s name in gigantic yellow letters. Its relatively affordable self-assembled furniture, with its tough-to-pronounce names and countless umlauts, and its iconic meatballs have made the Swedish retailer an American fixture since it opened its first store here in 1985, outside Philadelphia.

But IKEA, whose stores tend to be on the outskirts of larger, more affluent cities, remains a relatively small U.S. furniture retailer and one truly well known by only a narrow sliver of the U.S. population four decades after entering this market. Last year, it took in $5.5 billion in sales, much less than rivals like Wayfair and about as much as West Elm and Pottery Barn put together. That’s a tiny fraction of the $253 billion home furnishing market.

“It’s curious. After 40 years, there are still pockets in the U.S., where, yes, everyone knows the name ‘IKEA,’ but to have been in contact with the brand is not that common,” IKEA U.S. CEO Javier Quiñones tells Fortune in an interview. “That’s why we need to be more present, and we will be.”

Adding to the challenge of doing this, however, is the arrival of new Trump administration tariffs of up to 50% on imported furniture beginning today, Oct. 1. Quiñones spoke to Fortune before the tariffs were announced, but in an e-mail since then said, “We are always striving to make our products more affordable for our customers, particularly those on a tight budget. At this time, we are still determining how the new tariff announcement on cabinets will impact IKEA.” On Tuesday, IKEA said that its cabinet frames and shelves sold in the U.S. are sourced stateside. 

Smaller IKEA stores everywhere

So how will IKEA use reach Quiñones’ goal of making IKEA a household name across the United States? As of now, IKEA has 54 of those big-box stores—and the retailer has no new U.S. big-box stores planned. (As a point of comparison, the Home Depot has some 2,000 U.S. stores.) IKEA stores are typically 300,000 square feet in size, or twice the size of a Macy’s.

Quiñones’s plan to expand the brand’s reach involves opening smaller locations to complement those hulking big boxes, and a partnership with another major retailer that sports blue and yellow in its logo, Best Buy.

The smaller stores, part of a broad $2 billion plan announced in 2023, will be focused more narrowly on kitchen remodels, with advisors at the ready, and the ability to order many items across categories at those locations or pick them up there. (These are not locations where you can just pop in to grab a set of place mats or a reading lamp.)

IKEA U.S. currently has 16 such locations, often in suburban strip mills like the one in Cherry Hill, N.J., with three more coming on line in the coming months in Dallas, Phoenix, and Syracuse, N.Y. At around 5,000 square feet each, they are a very different shopping experience from the big boxes, with their signature model rooms and self-service warehouse shelves. The new, smaller stores are essentially showrooms for design consultations, after which customers can order the items selected.

The CEO of IKEA U.S., Javier Quinones, at an opening of a store in San Francisco in 2023.

“We are adding these smaller formats closer to where people are,” Quiñones said. “We’ve tested everything and it’s confirmed: This is the way forward.”

An IKEA inside a Best Buy?

And IKEA is testing going even smaller: A few weeks ago, IKEA announced a pilot to set up 1,000 square-foot shops focused on kitchens and laundry rooms at tenBest Buy stores. “How do we bring IKEA closer to the people?” Quiñones said the brand asked itself. Best Buy seemed a good partner, he added, because “They have many locations where we are not present.” For Best Buy, having IKEA mini-shops within its stores follows its long tradition of hosting other brands including Microsoft, Google and Nest.

Unlike some of its competitors, IKEA remains largely reliant on the physical retail experience. Rivals like West Elm and Crate and Barrel now get more than half their revenue from online sales. IKEA U.S. only does some 35% of its sales online—but that is triple the rate it boasted when Quiñones became CEO in 2019.

These smaller locations, along with the big box stores, are meant to support the growth of IKEA’s e-commerce business, serving as shipping and pickup nodes in IKEA’s order fulfillment network. Not long ago, the company had just one large facility to handle online orders for the country, but these smaller stores are creating a network that is speeding up delivery.

A pinched U.S. furniture buyer

In August, the CEOs of both Home Depot and Lowe’s said some customers were pulling back on big home improvement projects like kitchen renovations in this uncertain environment, stoking worries of that trend trickling down and hurting demand for furniture. Indeed, IKEA last year cut prices on hundreds of items in the U.S.

At the same time, IKEA’s relatively modest prices are attracting people in search of more affordable alternatives for kitchen cabinets and storage systems. Quiñones is betting that IKEA’s focus on sustainability and waste reduction, not just in how it makes its products, but in the efficiencies they offer customers, will lure more customers focused on saving money amid inflation and an uncertain economy. “If you store food in the right way in your fridge, you can save a lot of food by the end of the year,” he adds. “If you change your light bulbs to LED, you will reduce your electricity bill.”

But to attract these frugal customers, IKEA has to introduce them to the brand, and offer them a nearby store. “We want to be closer to where people are,” he says.

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相关标签

宜家 IKEA 美国市场 零售策略 小型门店 百思买合作 可持续发展 经济效益 U.S. Market Retail Strategy Small Format Stores Best Buy Partnership Sustainability Cost-Effectiveness
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