cs.AI updates on arXiv.org 09月30日
公共部门数字化转型评估方法研究
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本文提出一种结合传统评估方法与人工智能技术的公共部门数字化转型评估方法,通过实地案例验证了其有效性,并探讨了其国际可扩展性。

arXiv:2509.22721v1 Announce Type: cross Abstract: Digital transformation (DT) has become a strategic priority for public administrations, particularly due to the need to deliver more efficient and citizen-centered services and respond to societal expectations, ESG (Environmental, Social, and Governance) criteria, and the United Nations Sustainable Development Goals (UN SDGs). In this context, the main objective of this study is to propose an innovative methodology to automatically evaluate the level of digital transformation (DT) in public sector organizations. The proposed approach combines traditional assessment methods with Artificial Intelligence (AI) techniques. The methodology follows a dual approach: on the one hand, surveys are conducted using specialized staff from various public entities; on the other, AI-based models (including neural networks and transformer architectures) are used to estimate the DT level of the organizations automatically. Our approach has been applied to a real-world case study involving local public administrations in the Valencian Community (Spain) and shown effective performance in assessing DT. While the proposed methodology has been validated in a specific local context, its modular structure and dual-source data foundation support its international scalability, acknowledging that administrative, regulatory, and DT maturity factors may condition its broader applicability. The experiments carried out in this work include (i) the creation of a domain-specific corpus derived from the surveys and websites of several organizations, used to train the proposed models; (ii) the use and comparison of diverse AI methods; and (iii) the validation of our approach using real data. The integration of technologies such as the IoT, sensor networks, and AI-based analytics can significantly support resilient, agile urban environments and the transition towards more effective and sustainable Smart City models.

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数字化转型 公共部门 人工智能 评估方法 可持续发展
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