cs.AI updates on arXiv.org 09月29日
互动虚拟角色在用户体验设计中的应用
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本文探讨了互动虚拟角色(IVPs)在用户体验设计中的应用,通过定性研究证明了其在信息收集、激发设计解决方案和提供快速用户反馈方面的潜力,同时分析了其在设计过程中的伦理考虑。

arXiv:2508.19463v2 Announce Type: replace-cross Abstract: Personas have been widely used to understand and communicate user needs in human-centred design. Despite their utility, they may fail to meet the demands of iterative workflows due to their static nature, limited engagement, and inability to adapt to evolving design needs. Recent advances in large language models (LLMs) pave the way for more engaging and adaptive approaches to user representation. This paper introduces Interactive Virtual Personas (IVPs): multimodal, LLM-driven, conversational user simulations that designers can interview, brainstorm with, and gather feedback from in real time via voice interface. We conducted a qualitative study with eight professional UX designers, employing an IVP named "Alice" across three design activities: user research, ideation, and prototype evaluation. Our findings demonstrate the potential of IVPs to expedite information gathering, inspire design solutions, and provide rapid user-like feedback. However, designers raised concerns about biases, over-optimism, the challenge of ensuring authenticity without real stakeholder input, and the inability of the IVP to fully replicate the nuances of human interaction. Our participants emphasised that IVPs should be viewed as a complement to, not a replacement for, real user engagement. We discuss strategies for prompt engineering, human-in-the-loop integration, and ethical considerations for effective and responsible IVP use in design. Finally, our work contributes to the growing body of research on generative AI in the design process by providing insights into UX designers' experiences of LLM-powered interactive personas.

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用户体验设计 互动虚拟角色 大语言模型 伦理考虑
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