Slashdot 09月29日
沃尔玛:AI将重塑员工队伍
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沃尔玛高管向华尔街日报发出直言不讳的警告:人工智能将淘汰工作岗位并重塑其员工队伍。CEO道格·麦克米伦表示,AI将改变几乎所有工作,公司正在积极应对,通过建立聊天机器人、自动化仓库、追踪供应链等手段,同时也在创造新角色,如“AI工具构建师”,并计划增加送货和高端客户服务人员。尽管收入增长,但未来三年全球员工数量将保持约210万的规模,但工作构成将发生显著变化。

🔍 沃尔玛高管明确指出,人工智能将彻底改变几乎所有工作,公司正积极评估AI对不同岗位的影响,以确定哪些岗位会减少、增加或保持稳定,从而为员工提供必要的培训和准备。

🤖 沃尔玛已开始广泛应用AI技术,包括为客户、供应商和员工建立聊天机器人(称为“代理”),并利用AI跟踪供应链和产品趋势,以提高运营效率。

🔄 公司正在经历工作角色的转变,例如自动化仓库导致部分岗位被淘汰,同时创造了如“AI工具构建师”等新职位,并计划增加送货人员和高端客户服务人员,如面包店员工。

📈 尽管预计未来三年全球员工数量将保持约210万,但收入将持续增长,工作构成将发生显著变化,沃尔玛的目标是为所有员工创造转型机会。

It's the world's largest companies by revenue. But Walmart's executives have a blunt message, reports the Wall Street Journal: "Artificial intelligence will wipe out jobs and reshape its workforce.""It's very clear that AI is going to change literally every job," Chief Executive Doug McMillon said this week in one of the most pointed assessments to date from a big-company CEO on AI's likely impact on employment... "Maybe there's a job in the world that AI won't change, but I haven't thought of it." Inside Walmart, top executives have started to examine AI's implications for its workforce in nearly every high-level planning meeting. Company leaders say they are tracking which job types decrease, increase and stay steady to gauge where additional training and preparation can help workers. "Our goal is to create the opportunity for everybody to make it to the other side," McMillon said. For now, Walmart executives say the transformation means the size of its global workforce will stay roughly flat even as its revenue climbs. It plans to maintain its head count of around 2.1 million global workers over the next three years, but the mix of those jobs will change significantly, said Donna Morris, Walmart's chief people officer. What the composition will look like remains murky... Already Walmart has built chat bots, which it calls "agents," for customers, suppliers and workers. It is also tracking an expanding share of its supply chain and product trends with AI... Some changes are already rippling across the workforce. In recent years Walmart has automated many of its warehouses with the help of AI-related technology, triggering some job cuts, executives said. Walmart is also looking to automate some back-of-store tasks. New roles have been established, too. Walmart, for example, created an "agent builder" position last month — an employee who builds AI tools to help merchants. It expects to add people in areas like home delivery or in high-touch customer positions, such as its bakeries. The company has also added more in-store maintenance technicians and truck drivers in recent years. The article also a comment made by Ford Motor Chief Executive Jim Farley earlier this summer. "Artificial intelligence is going to replace literally half of all white-collar workers in the U.S."

Read more of this story at Slashdot.

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沃尔玛 人工智能 员工转型 自动化 工作岗位变化
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