亚马逊因涉嫌未经用户同意使其订阅Prime会员并增加取消难度，已同意支付创纪录的25亿美元和解金。美国联邦贸易委员会（FTC）宣布了此项和解协议，其中包括10亿美元的民事罚款以及向受影响客户退款15亿美元。FTC主席表示，此举旨在将巨额资金返还给美国民众，并确保亚马逊不再采取此类欺骗行为。受影响的Prime订阅者将在特定时间段内，根据其注册方式和Prime会员的使用情况，分两批获得最高51美元的赔付。此外，和解协议还要求亚马逊简化Prime会员的注册和取消流程，提供明确的退订按钮，并接受第三方监控其合规性。

⚖️ 亚马逊与FTC达成25亿美元和解协议，以解决未经用户同意自动订阅Prime会员并设置取消障碍的问题。该协议包括10亿美元的民事罚款和15亿美元的客户退款，旨在保护消费者权益并阻止未来发生类似行为。

💰 受影响的Prime会员将分两批获得赔付，最高金额为51美元。第一批为通过“受质疑的注册流程”注册且使用Prime福利不超过3次的订阅者，将获得自动赔付。第二批为在规定时间内注册或尝试取消但未成功，且使用Prime福利不超过10次的订阅者，需提交表格申请。

✅ 和解协议要求亚马逊进行多项流程改进，包括提供明确的“拒绝Prime”按钮，在注册过程中清晰披露Prime条款，并建立简便的取消会员方法。同时，亚马逊将被要求支付第三方费用以监督其合规性。

🗓️ 符合退款条件的订阅者是指在2019年6月23日至2025年6月23日期间注册Prime会员的客户，具体赔付方式和资格将根据其注册方式及会员使用情况而定。

Amazon is set to pay a historic $2.5 billion settlement after it was accused of enrolling customers in Prime subscriptions without their consent and making it hard to cancel. The Federal Trade Commission (FTC) announced the settlement on Thursday and said that Amazon will pay a $1 billion civil penalty, as well as $1.5 billion in refunds to impacted customers.

"Today, we are putting billions of dollars back into Americans’ pockets, and making sure Amazon never does this again," FTC Chairman Andrew Ferguson said in a statement. 

"The Trump-Vance FTC is committed to fighting back when companies try to cheat ordinary Americans out of their hard-earned pay."

AMAZON SETTLES FTC LAWSUIT OVER PRIME SUBSCRIPTION PRACTICES FOR RECORD $2.5B SETTLEMENT

Subscribers who qualify for the refund must have signed up for Prime between June 23, 2019, and June, 23, 2025. Consumers impacted by the policy will receive payouts in two waves, Axios reported. The first group will get an automatic payout within 90 days, while the second will need to fill out a form after the payout period ends.

Those in the first group of customers are subscribers who signed up for Prime through a "challenged enrollment flow" and used no more than three Prime benefits in any 12-month period. These payments will be capped at $51.

AMAZON WILL RESTRICT PRIME BENEFIT STARTING OCTOBER 1

The second group of customers is made up of those who signed up through a challenge enrollment flow or unsuccessfully tried to cancel their Prime memberships during the five-year period, Axios reported. Additionally, customers in this group only qualify if they have not used more than 10 Prime benefits during any 12-month period of enrollment. 

Customers in the second group will receive a form from Amazon within 30 days of the end of the automatic payouts, according to Axios. Amazon will then have up to 30 days to review and make decisions on the claim. These payments are also capped at $51.

Beyond the payouts, the settlement requires Amazon to make several changes, including a clear button for customers to decline Prime, disclosures of Prime terms during the enrollment process and creating an easy cancellation method. Additionally, Amazon must pay a third party to monitor its compliance with the settlement.

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Fox Business reached out to Amazon for comment.