Fortune | FORTUNE 09月25日 10:32
AI驱动效率提升,SAP等科技巨头重新审视员工数量与技能需求
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SAP公司CFO Dominik Asam指出,随着自动化技术的普及,公司可能需要更少的工程师来维持甚至提升产出。他强调,AI是企业发展的催化剂,其影响是“伟大”还是“灾难”,取决于企业能否有效实施。SAPCEO Christian Klein也预见AI将重塑劳动力结构,预计高达60-70%的岗位可能实现数字化,但同时也承认并非所有传统职位都会被取代,数据科学家等新职业需求将增加。SAP已启动培训和招聘计划,并计划在2025年对约1-2%的全球员工进行有针对性的调整。亚马逊和Salesforce等公司也正经历类似的转型,AI正推动企业追求更高的效率和更精简的组织架构,但低收入群体可能面临更大的冲击。

🤖 **AI驱动的效率提升与人员精简**:SAP的CFO Dominik Asam明确表示,随着自动化技术的应用,公司能够以更少的人员实现相同甚至更高的产出。他认为AI是企业发展的关键催化剂,其成功与否取决于能否正确有效地实施技术,否则可能带来风险。

👨‍💻 **劳动力结构的重塑与数字化转型**:SAP的CEO Christian Klein预测,AI将显著改变公司的员工构成,预估高达60%至70%的岗位可能实现数字化。他同时指出,虽然部分传统职位(如开发者、销售、顾问)的需求量会下降,但数据科学家等新兴职业的需求将增加,并非所有工作都将完全被数字员工取代。

📈 **战略性人员调整与技能再培训**:面对AI带来的变革,SAP已开始投资于员工的培训项目,并在关键增长领域进行新招聘。同时,公司计划在2025年对约1-2%的全球员工进行有针对性的结构调整。这种转型策略旨在优化流程、巩固现有能力并投资于未来发展,以适应AI和云计算驱动的行业巨变。

🌐 **行业趋势与潜在影响**:SAP并非唯一采取此类策略的公司,亚马逊和Salesforce等科技巨头也在利用AI提升效率,并相应调整了员工数量和岗位设置。例如,Salesforce已将其客户支持团队规模大幅缩减。然而,一些行业领袖也担忧,这些变革可能会对低薪工人产生不成比例的负面影响,加剧收入不平等。

At the $320 billion software giant SAP, there will likely be a need for fewer engineers to deliver the same—or even greater—output, according to the company’s CFO Dominik Asam.

“There’s more automation, simply,” Asam told Business Insider. “There are certain tasks which are automated and for the same volume of output we can afford to have less people.”

As a C-suite exec at Europe’s most valuable software company, Asam cautioned that this reality will only come true if the corporate world implements the technology properly. After all, a recent MIT study found that 95% of generative AI pilots have not met the mark.

“I will be brutal. And I also say this internally. For SAP and any other software company, AI is a great catalyst. It can be either great or catastrophe,” Asam warned. 

“It will be great if you do it well, if you are able to implement it and do it faster than others. If you are left behind, you will have a problem for sure. We work day and night to not fall behind.”

SAP’s workforce won’t look the same

With 110,000 employees worldwide, AI has been top of mind for SAP for years (the term is now even part of its business description). But similar to its CFO, the company’s chief executive Christian Klein has been weighing how the technology will allow him to reshape his workforce.

“It would be an illusion to believe AI will help and drive more productivity, but the workforce will still look the same,” Klein told Time last month. “That will be absolutely not the case. But I also can’t imagine a workforce only with digital workers.”

He estimated that some 60 to 70% of jobs could go digital.

“Do I expect to need the same amount of developers, salespeople, and consultants in the future? Definitely not with the job profiles that they have today,” he added.

At the same time, Klein noted that other professions, such as data scientists, will be more in demand. But like Asam, he admitted that completely reshaping his workforce overnight could be a recipe for disaster.

“Becoming a CEO and believing that now you’re making a decision, and you have the power, so everyone will just follow, is probably the biggest mistake you can make,” Klein said. 

“You can put a lot of policies in place, you can put more pressure, but people will not just automatically follow. You need to over-communicate in times of change to convince people.”

The company announced in July that it was investing in training programs and new hires in critical growth areas while as the same time planning targeted measures that are expected to affect approximately 1–2% of SAP’s global workforce in 2025.

“As our industry undergoes a profound transformation driven by AI and cloud technologies, we are focusing on continuously optimizing our processes and structures, as well as making strategic investments in future capabilities,” a company spokesperson told Fortune.

The reshaping of corporate workforces

SAP isn’t alone in realizing that AI’s capabilities means they have to rethink the size and shape of their workforce to stay ahead.

Amazon CEO Andy Jassy told his employees that while recent tech innovation meant fewer people would be in certain jobs and more would shift into others, in the end, the number of Amazon employees would shrink.

“It’s hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce as we get efficiency gains from using AI extensively across the company,” Jassy wrote in a June memo.

At Salesforce, this AI-powered reality has already taken shape, with CEO Marc Benioff admitting he was able to reorganize his customer support workforce—and reduce the headcount from 9,000 to 5,000.

As executives seem to be in agreement that the workforces of tomorrow will be leaner than today, leaders like Goodwill CEO Steve Preston worry that the changes will hurt those at the bottom of the ladder the most.

“I don’t know that it’ll be catastrophic, but I do think we’re going to see a significant reduction in a number of jobs,” Preston told Fortune. “I think it’s going to hit low-wage workers especially hard.”

Note: A previous edition of this article inaccurately reported that Salesforce had slashed its workforce in half thanks to AI. A spokesperson for the company clarified the changes were exclusive to customer support, and many workers were either moved to new departments or the roles were not backfilled.

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