河南省南阳市西峡县一名男子利用外卖平台“未收到货”的退款机制，累计恶意退款40余次，非法获利400余元。该男子通过虚假理由骗取平台退款，最终被当地警方查获并依法行政拘留。此事件引发了对平台机制漏洞和消费者诚信的关注。警方提醒，平台规则旨在保障权益，而非被滥用，诚信消费至关重要，任何违法行为都将面临法律追责。消费者在遇到配送问题时，应通过正规渠道与平台或骑手沟通解决，共同维护公平的市场秩序。
fraudulent Refund Scheme: A man in Xixia County, Nanyang City, was apprehended for exploiting a loophole in the food delivery platform's refund policy. He repeatedly claimed 'item not received' for orders he had actually accepted, successfully obtaining refunds for over 40 transactions and illegally profiting around 400 yuan.
Platform Exploitation and Legal Consequences: The individual's actions were identified as a misuse of the platform's mechanisms, which are intended for legitimate consumer protection. His repeated fraudulent claims led to his administrative detention for suspected fraud, underscoring that such exploitation is a criminal offense and will result in legal repercussions.
Call for Consumer Integrity and Proper Channels: The incident serves as a reminder for consumers to practice honest consumption and avoid exploiting platform rules. Police advise that platform policies are not loopholes for personal gain. In case of delivery issues, consumers should engage in direct communication with the platform or delivery personnel through established channels for a fair resolution, contributing to a trustworthy market environment.
据美团官方报道，近日河南省南阳市公安局官方微信公众号通报：河南省西峡县一男子利用外卖平台保障机制吃“霸王餐”40余次，每次均以“未收到货”为由向平台发起退款，最终因涉嫌诈骗被当地派出所依法行政拘留。
目前，该用户的美团账户已被限制下单。
据悉，2025年9月3日，西峡县五里桥派出所接到一外卖员报警称，其配送的一单外卖已送达，但顾客李某却向外卖平台发起退款理由竟是“未收到货”。
接警后，民警立刻展开调查，通过调取小区监控、走访周边美团外卖站点、询问多名外卖员，最终确认李某本人已收到外卖。
民警进一步深挖发现，自今年5月份以来，李某利用美团小额退款审核宽松的漏洞，竟以相同手法累计发起恶意退款40余次，非法牟利400余元。
目前，李某因涉嫌诈骗已被依法行政拘留。
需要注意的是，近年来随着外卖行业的蓬勃发展，类似恶意退款、虚假投诉等行为时有发生。
警方提醒广大消费者：
诚信消费，拒绝侥幸：平台规则是权益保障，而非“薅羊毛”漏洞，滥用将面临法律追责；
理性维权，依法行事：如遇配送问题，应第一时间与平台、骑手沟通，通过正规渠道解决；
共筑诚信环境：商家、骑手、消费者三方需相互理解，共同维护公平透明的市场秩序。
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