✈️ 医疗紧急事件处理失当：乘客Jesus Plasencia在2021年11月乘坐美国联合航空从迈阿密飞往马德里的航班时，在飞机仍在登机口时就出现了言语不清的症状。其妻子认为其可能中风并通知了机组人员，但据称机长忽视了担忧，并进行了起飞。

⚖️ 陪审团裁定航空公司疏忽：经过审判，陪审团认定美国联合航空的机组人员未能遵循既定的医疗协议，包括未能联系航空公司的医疗热线或寻求机上医疗专业人士的帮助。根据《蒙特利尔公约》，陪审团判定航空公司在此事件中存在疏忽。

💰 巨额赔偿判决：陪审团最初判决1328万美元的损害赔偿。然而，由于将部分责任归咎于原告，赔偿金额被减少了27.5%，最终判决金额为960万美元，加上利息后总计达到1106万美元。该乘客目前的健康状况严重受损，无法说话或书写，并需要全天候护理。

A couple was awarded $11 million after suing American Airlines following a medical emergency.Jesus Plasencia suffered a stroke while flying from Miami to Madrid in 2021.The jury agreed that the airline's crew didn't follow protocols that could've improved his outcome.

American Airlines has been ordered to pay more than $11 million to a passenger who had a stroke on board a flight.

After a six-day trial, the jury reached a verdict last week in the two-year legal case in a California US District Court.

Jesus Plasencia was traveling with his wife, Ana Maria Marcela Tavantzis, in November 2021 on board American Flight 68 from Miami to Madrid.

Court documents say that while the plane was still at the gate, Plasencia briefly lost the ability to speak and was suddenly unable to pick up his phone.

His wife, worried that he was showing symptoms of a stroke, then alerted a flight attendant and the pilot.

But instead of following American Airlines' established protocols, such as consulting its medical hotline or requesting help from a medical professional on board, the pilot "dismissed Tavantzis's concerns, joked with Plasencia, and cleared him for take-off," per the complaint.

While flying over the Atlantic Ocean, Plasencia then suffered a stroke.

Court documents say that he was taken to the hospital after landing in Spain, remaining in critical condition for more than three weeks before returning to the US via air ambulance.

The retired chef can no longer speak or write and requires daily care, the case said. Tavantzis has become her husband's primary caregiver.

The couple argued that had the American Airlines crew followed correct protocols, Plasencia would have been taken to a Miami hospital, where timely treatment would have improved the outcome.

Jurors found American Airlines negligent under the Montreal Convention, which governs airline liability on international flights, because its crew failed to follow medical protocols.

They awarded $13.28 million in damages but reduced the amount by 27.5% after assigning partial responsibility to the plaintiffs, leaving $9.6 million. With interest, the final judgment totaled $11.06 million.

American Airlines did not immediately respond to a request for comment.