Fortune | FORTUNE 09月19日
职场:培养尊重和协作的熔炉
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本文探讨了职场在培养公民素养和促进尊重性对话方面的重要作用。研究表明,大多数美国人认为职场是学习和实践 civility(理性、礼貌)技能的关键场所,包括建设性地表达异议、倾听不同观点以及在分歧中协作。在社会联系日益减弱的今天,职场成为不同背景人群互动、建立联系的重要平台。文章强调,职场不仅是培养这些技能的“公民孵化器”,更是提升企业生产力、创新能力和员工士气的关键。通过领导者的示范、工作环境的设计以及对积极行为的奖励,企业可以有效培养 civility 文化,从而促进员工、企业乃至社会的整体成功。

💼 **职场是学习 civility 的重要场所**:根据一项调查,46%的美国人认为他们在工作中学习到了 civility(理性、礼貌)的技能,这高于其他任何场所。这些技能包括建设性地表达异议、倾听不同观点以及在个人差异面前协作达成共同目标。职场提供了一个独特的环境,人们可以在其中学习如何与观点不同的人有效互动。

🤝 **职场作为社会联系的“公民孵化器”**:在当前社会联系减弱的背景下,职场成为不同背景、经历和意识形态的人们定期互动并为共同目标而努力的少数场所之一。它在培养民主社会所必需的协作解决问题和尊重性分歧的技能方面发挥着关键作用,成为一个“公民孵化器”。

💰 **civility 对企业有显著的商业价值**:文章指出,incivility(不文明行为)每天给美国雇主造成20亿美元的生产力损失和缺勤成本。相反,建立在信任和相互尊重基础上的职场表现更好,拥有更高的员工保留率、士气和创新能力。civility 能够促进心理安全感,鼓励大胆的创造性思维和有效的决策,从而推动业务成功。

💡 **实践和培养 civility 的关键步骤**:培养 civility 需要领导者的积极参与。这包括领导者自身践行和示范 civility,鼓励倾听和好奇心;设计鼓励建设性对话和反馈的工作空间,推广参与式决策;以及通过奖励和认可积极的合作行为来强化 civility 文化。这些技能是可以学习和教授的。

Incivility dominates too many aspects of American life, but one place still stands out as a training ground for respectful discourse: the workplace. 

According to a recent survey conducted by the Ronald Reagan Presidential Foundation and Institute, 46% of Americans say they’ve learned civility skills at work, more than any other place. These skills include the ability to disagree productively and respectfully, consider opposing viewpoints, listen without interrupting and collaborate toward shared goals despite personal differences. 

Civility is a critical skill both within and outside of the workplace, and one that needs to be continually cultivated through all stages of life. Companies that consciously nurture civility build cultures of trust, creativity and resilience — and set their employees, businesses and the nation as a whole up for success.

The civic role of the workplace

Today, with fewer Americans participating in civic and community life through institutions, organizations, programs, social clubs, groups, activities, and even close friendships, we rely more heavily on the workplace to forge connections with people who are different than us. The workplace is now one of the last places where people from diverse backgrounds, experiences and ideologies regularly interact and find themselves working together in pursuit of a shared goal.

Thomas Jefferson once argued that democracy depends not just on voting, but on the daily practice of collaborative problem solving and respectful disagreement. At its best, the workplace can hone these same skills, teaching people to present ideas and speak publicly, disagree respectfully for the common good and make decisions collaboratively. 

In a fractured world, the office has become an unexpected civic incubator. Forward-thinking leaders should treat it as both a civic responsibility and a business opportunity.

The business case for civility

Civility isn’t just healthy for democracy and our work relationships. It’s good for the bottom line. 

According to a study from SHRM, incivility costs U.S. employers $2 billion a day in lost productivity and absenteeism. When employees feel disrespected, they disengage and their productivity suffers. Teams fracture. Innovations stalls. And businesses suffer. 

By contrast, workplaces built on trust and mutual respect perform better across the board. These environments benefit from stronger retentionhigher morale and more innovation. It also fosters psychological safety, which encourages bold, creative thinking and effective decision-making. In short, civility supports innovation, and innovation drives success.

How civility is practiced and taught

Civility isn’t about avoiding disagreement. It’s about disagreeing well and keeping the difficult moments, whether in a work meeting or at the dinner table, productive and meaningful. Leaders can set this tone. The way you handle conflict, invite dissent and model respect filters through your entire organization. 

There are three steps that can take your leadership and organization to the next level. First, practice and model civility. Invite input from colleagues, listen to their ideas with curiosity and regulate your own reactions, especially under pressure.

Second, design your workspace for it: Create space for constructive dialogue and feedback. Encourage participatory decision-making, which builds critical thinking, persuasion and buy-in.

Third, always reward positive behavior. In order to see civility repeated, you have to reinforce it. Recognize employees who collaborate across lines of difference and contribute to a respectful culture. These behaviors can be learned and taught. Workplaces that invest in them are stronger for it.

The key takeaway

In an age of social fragmentation, the workplace is the most consistent place where Americans from all walks come together. Business leaders are responsible for making these environments productive and constructive. While the workplace is not a replacement for democratic institutions, it can help revive the habits that keep them strong. If we want healthier organizations and a healthier democracy, business leaders must champion civility as a core company value.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

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职场 Civility 尊重 协作 沟通 企业文化 Workplace Respect Collaboration Communication Company Culture
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