Mashable 09月19日 11:26
科技产品演示中的尴尬时刻
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本文回顾了科技史上几次著名且令人尴尬的产品演示失误。从Meta CEO马克·扎克伯格在演示AI眼镜时操作失败,到史蒂夫·乔布斯因WiFi问题向观众求助,再到埃隆·马斯克展示Cybertruck防弹玻璃时意外砸碎,以及微软Surface平板电脑和谷歌Gemini AI在演示中出现的卡顿和失败。这些事件不仅展现了技术的不确定性,也揭示了即使是最杰出的科技领袖,在面对实时演示的压力和技术故障时,也会经历令人难忘的尴尬时刻,成为科技界津津乐道的话题。

💡 科技产品演示常伴随意外,即使是知名CEO也可能遭遇尴尬。马克·扎克伯格在演示Meta Ray-Ban智能眼镜时,未能成功接听WhatsApp电话,凸显了即使是先进技术也可能在关键时刻失灵,展现了技术光环下的凡人一面,引起观众的共鸣。

💻 历史上有许多经典的演示失误案例,如史蒂夫·乔布斯在2010年iPhone 4发布会上因WiFi连接问题,不得不要求全场观众关闭网络热点;埃隆·马斯克在展示Cybertruck的“防弹”玻璃时,用力过猛导致玻璃破裂,成为一个标志性的技术失误。

📱 微软和谷歌也曾经历过类似的演示尴尬。微软Windows总裁史蒂文·西诺夫斯基在介绍Surface平板电脑时,设备意外冻结,迫使其尴尬地将屏幕背对观众;谷歌Gemini AI在2024年“Made by Google”活动中,两次尝试识别演唱会海报并添加到日历的功能都失败了,最终在提及“演示之神”后才勉强成功。

🤔 这些演示失败的共同点是,它们都发生在公开、大规模的场合,直接暴露了产品在实际应用中的潜在问题,给演示者带来极大的压力,并成为科技界流传的“黑历史”。它们提醒我们,技术进步并非一帆风顺,实时演示总是充满了不确定性。

You may love Mark Zuckerberg for everything he's built; you may loathe him with a passion for the same reason.

But just for a moment, when the Meta CEO stands on stage in his Meta Ray-Ban Displays and fails repeatedly to do the simplest possible task the AI-loaded glasses were designed to do — pick up a WhatsApp call — he's no longer Zuckerberg the great and powerful.

He's just a guy, standing in awkward silence in front of an audience of thousands, asking them to ignore a loud ongoing ringtone.

We've seen many of these tech fails in product demos over the years, the awkward moments that remind us we're seeing human beings struggle mightily in the arena of the demo gods. Sometimes they're sweet (Apple's Craig Federighi having to hang up on his mom while showing off a new OS), but mostly, they're awkward to the point of cringe.

Mostly, we're watching someone who wasn't the greatest presenter to begin with (what tech nerd is?) flailing when a flaw in cutting-edge tech upends a scene they've been practicing for as long as a high schooler practices a play. You'd be forgiven for feeling like a parent who wants to put the camera down at that point.

So yes, Zuckerberg's demo enters the tech fail hall of fame (and given that Apple won't even do live tech demos during its keynotes anymore, he can at least be applauded for giving it a shot). But it's still a rookie mistake compared to these gems from the history of tech.

1. Steve Jobs begs the audience for more WiFi

What tech nerd was the greatest presenter? You'd get little argument from anyone in Silicon Valley: Steve Jobs, whose keynotes thrived on a sense of intimacy with the audience. (I saw that firsthand many times, including the legendary 2007 iPhone unveiling, which had its own array of interesting moments).

But even the mighty Jobs could flail, or get furious. In 2010, he threw a camera that failed to connect to an iMac at a stagehand. And in the iPhone 4 demo above, Jobs spends uncomfortable minutes actually not talking to the audience, a rarity, while he tries to load the New York Times on Safari.

Later in the keynote, being Jobs, he proceeds to bug not a stagehand, but the entire audience, many of whom are tech journalists carrying mobile hotspots. He comes with receipts: "There are 570 WiFI base stations operating in this room" — before demanding everyone close their laptops and shut down their hotspots so the demo can work.

"The WiFi" is still a go-to excuse for tech demos that go wrong; we saw that during Zuckerberg's keynote. But this Jobs keynote is one case in which we can say the WiFi was to blame.

2. Elon Musk smashes a Cybertruck window

"Funnier every time you watch it." That was Mashable's review of the 2019 demo when Tesla CEO Elon Musk went too far in trying to demonstrate just how tough the windows in his Cybertruck, then years away from production, would be.

Here's how it went down. The Cybertruck's lead designer dropped metal balls on plates of Tesla glass that didn't shatter. Then Musk insisted the designer throw the balls at the truck. Having put a hole in one window, he proceeds to double down, and the Cybertruck gets two bullet-like smash marks.

Which in retrospect, may be the first sign that the Cybertruck was destined to become a whole stainless steel bucket of fail — and it also seems an appropriate summary of how Musk has blundered his way through the years since then.

3. The Microsoft Surface freezes over

The infamous Windows "blue screen of death" may be no more, but its legacy lives on in Microsoft's best-known product fails. Most well-known: The time Bill Gates stood on stage next to a Windows 98 machine that crashed as it tried to daisy-chain too many USB devices.

But is that really a classic demo fail? Not at all; Gates had an out. "This must be why we're not shipping Windows 98 yet," he quipped.

To be truly legendary, a demo fail must fluster the demonstrator and mar the product's image in a very public way. And in the Microsoft annals, there's no greater example than Windows president Steven Sinofsky unveiling what the company hoped would be its iPad killer, the Surface tablet.

Sinofsky's problem was that he didn't get a blue screen of death; his Surface simply froze as he was attempting to "browse smoothly" on Internet Explorer. The next few seconds no doubt haunted his nightmares, and may haunt yours, as Sinofsky tried to brazen his way through the freeze by turning his tablet away from the audience. Yep, that'll work!

4. Google Gemini fails twice

When it comes to demo fails in the AI era, Zuckerberg has a long way to go if he wants to challenge Google for the crown.

The search giant demonstrated this at Google I/O 2025, where a live translation demo produced what was until now the year's most infamous smart glasses fail. But the true awkwardness of the moment was tempered by the fact that the demo was described as "very risky" beforehand, and shut down the second it stopped working.

For true classic cringe, you need a product failing twice at the supposedly easy task it's asked to do, ideally with a spinning wheel moment where its software just hangs. That's what happened at a "Made by Google" event in 2024, where senior director of product Dave Citron tries to show off how his Pixel can look at a Sabrina Carpenter concert poster and figure out if there's space in his calendar for him to get tickets.

Gemini, Google's AI, seems to turn up its nose at the very idea; Citron's request vanishes, not once but twice. Notably, Citron finally gets it to work after invoking "the demo gods."

Memo to all executives who want to avoid this list: The demo gods may be fictional deities, but calling for their assistance certainly doesn't hurt.

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