Fortune | FORTUNE 09月19日
Cracker Barrel因标志变更争议导致客流量下滑
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Cracker Barrel宣布,由于近期围绕其计划中的标志变更引发的争议,预计未来一年销售额和客流量将有所下降。在宣布采用更简化标志之前,餐厅客流量已出现1%的下滑。但标志变更公告发布后,在引发长期粉丝强烈反对后,客流量骤降8%。公司CEO表示,尽管已暂停标志变更和餐厅改造计划,但将继续推行菜单创新、厨房升级和忠诚度计划等措施,并强调营销将侧重怀旧元素,以重拾增长势头。

🚩 标志变更引发客流显著下滑:Cracker Barrel因其新标志(简化了图案和文字)引发了长期粉丝的强烈反对,导致在公告发布后,餐厅客流量下降了8%,预计未来一年客流量将持续下滑4%-7%。

🏠 暂停门店改造计划:公司已暂停了其原计划对660家美国餐厅进行的改造,并将已改造的四家餐厅恢复原貌,同时停止了在另外58家餐厅的改造工程,以回应顾客的强烈反馈。

💡 聚焦核心业务与怀旧营销:尽管暂停了标志和改造,Cracker Barrel将继续推进菜单创新、厨房升级,并加强其拥有900万会员的忠诚度计划。营销策略将侧重怀旧元素和品牌角色的吸引力,以期重振业务。

📈 财务预期下调:受客流量下滑影响,Cracker Barrel预计2026财年总收入将在33.5亿至34.5亿美元之间,低于2025财年的34.8亿美元,并计入约2500万美元的关税影响。

Cracker Barrel said Wednesday it expects lower sales and weaker customer traffic in the coming year as the controversy over its planned logo change continues to play out.

In a conference call with investors, Cracker Barrel said traffic at its restaurants was down 1% in early August, before it announced it was adopting a more simplified logo. The new logo dropped the image of an older man in overalls leaning on a barrel and removed the words “Old Country Store.”

But after the announcement on Aug. 18 and the outcry that followed from many longtime fans, restaurant traffic dropped 8%. Cracker Barrel said Wednesday that traffic will likely be down between 7% and 8% in the first quarter and could decline 4% to 7% for the full 2026 fiscal year.

Cracker Barrel’s shares dropped 9% in after-hours trading Wednesday and were down 5.3% in midday Thursday trading.

Cracker Barrel CEO Julie Felss Masino said the company conducted extensive research before releasing the new logo and launching a plan to remodel its 660 U.S. restaurants. The company has since scrapped the new logo and paused the remodeling.

Masino said the four restaurants that have been remodeled — with new paint, new lighting, more comfortable seating and other changes — will be transitioned back to their former decor. Remodels that had begun at 58 other restaurants will also be halted, she said.

“What can not be captured in data is how much our guests see themselves and their own story in the Cracker Barrel experience, which is what’s led to such a strong response to these changes,” Masino said during a conference call with investors Wednesday.

Masino said Cracker Barrel will continue other aspects of its plan to boost sales and attract new customers, including menu innovation and kitchen upgrades. She said marketing will lean into nostalgia and fans’ love for Uncle Herschel, the character pictured on the brand’s logo.

The company is also continuing to grow its loyalty program. Masino said the 2-year-old program now has 9 million members and gained 300,000 new members in just the last four weeks. Masino said one new loyalty perk will be the ability to give the company feedback after every restaurant visit.

“We’re moving ahead with a strong plan to regain traffic and the momentum we had a month ago,” Masino said. “There is a lot to be optimistic about.”

The Lebanon, Tennessee-based company said it expects total revenue of $3.35 billion to $3.45 billion in its 2026 fiscal year, which began Aug. 2. That is lower than the $3.48 billion Cracker Barrel reported in its 2025 fiscal year.

It expects a $25 million hit due to U.S. tariffs on imported goods in the 2026 fiscal year. The company said it’s adjusting some of the products sold in its stores to mitigate that.

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Cracker Barrel 标志变更 客流量 餐厅 营销 Logo Change Customer Traffic Restaurant Marketing
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