Fortune | FORTUNE 09月17日
社交媒体的争议与反思:从悲剧到现实的警示
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近期发生的枪击事件和尼泊尔的社交媒体禁令,引发了人们对现代技术,特别是社交媒体的深刻反思。文章探讨了社交媒体如何通过算法影响我们的认知,加剧社会分裂,以及其对个人心理和全球政治的深远影响。从政界人士到普通用户,许多人表达了对社交媒体“成瘾性”和“煽动性”内容泛滥的担忧。然而,改变现状面临挑战,技术公司的盈利模式和用户的使用习惯都成为改革的阻碍。尽管如此,对社交媒体负面影响的认识正在提高,尤其是在年轻一代中,但完全摆脱其影响仍是难题。

💡 **社交媒体的双刃剑效应:** 文章指出,社交媒体在成为人们处理社会事件、信息交流和情感表达的主要平台的同时,也充斥着煽动性内容和阴谋论。例如,犹他州枪击案的视频在社交媒体上迅速传播,引发了广泛关注和争议,也暴露了平台在内容审核方面的挑战。这种双重性使得社交媒体既是连接的桥梁,也可能成为分裂的根源。

🧠 **算法的“脑部黑客”:** 许多评论者,包括犹他州州长斯宾塞·考克斯,将社交媒体比作“癌症”,认为其强大的公司通过算法“攻破”用户的大脑,制造仇恨和分裂以吸引用户长时间停留。这种机制导致用户沉迷于“愤怒循环”,加剧了社会对立。文章强调,算法驱动的内容推送,如“推特”和“抖音”等平台,往往优先展示能引发用户情绪反应的内容,以最大化用户参与度。

⚖️ **政治极化与信息茧房:** 社交媒体加剧了政治极化,成为“他们”与“我们”对立叙事的温床。文章提到,保守派和自由派媒体公司都在收集和传播对方的煽动性言论,加剧了社会裂痕。这种现象不仅体现在美国国内,也影响着全球政治格局。同时,文章也提及,尼泊尔政府试图禁止社交媒体引发了暴力抗议,显示了信息自由与社会稳定的复杂关系。

📉 **盈利模式与内容审核困境:** 文章深入分析了社交媒体公司为追求利润而牺牲内容审核的现实。为了留住用户,平台倾向于放大那些能够吸引眼球、引发争议的内容,即使这些内容可能是有害的。这种商业模式使得平台在如何平衡言论自由与内容安全方面面临巨大挑战。除非广告商因负面联想而撤离,否则改变现状的动力不足。

In a microcosm of life today, social media is where Americans have gone to process last week’s killing in Utah and is the chief tool his supporters are using to police those they feel aren’t offering proper respect. Investigators are probing the time the man accused of killing Kirk, Tyler Robinson, spent in the “dark corners of the internet” — anti-social media, if you will — leading up to when he allegedly pulled the trigger.

On the other side of the world, as the Kirk story preoccupied AmericansNepal reeled from a spasm of violence that erupted when the government tried to ban social media platforms.

All of this is forcing a closer look at the technologies that have changed our lives, how they control what we see and understand through algorithms, and the way all the time we spend on them affects our view of the world.

Cox emerges as powerful spokesman against social media

Utah’s governor, Republican Spencer Cox, believes “cancer” isn’t a strong enough word to describe social media. “The most powerful companies in the history of the world have figured out how to hack our brains, get us addicted to outrage … and get us to hate each other,” Cox said Sunday on NBC’s “Meet the Press.”

Democratic Sen. Brian Schatz of Hawaii, urged Americans via social media to “pull yourself together, read a book, get some exercise, have a whiskey, walk the dog or make some pasta or go fishing or just do anything other than let this algo pickle your brain and ruin your soul.”

Chilling videos of Kirk’s Sept. 10 assassination immediately overwhelmed sites like X, TikTok and YouTube, and companies are still working to contain their spread. Confrontational material and conspiracy theories are pushed into social media feeds because they do precisely what they’re designed to do — keep people on the platforms for longer periods of time.

“I do think we’re in a moment here,” said Laura Edelson, a Northeastern University professor and expert on social media algorithms. “Our country is being digitally mediated. Where we interact with other people, how we interact with broader society, that is more and more happening over feed algorithms. This is the most recent in a long line of ways that society has been changed by media technology.”

Divisive content and the proliferation of the video of Kirk’s death may not have been the goal but are the direct result of decisions made to maximize profits and cut back on content moderation, Edelson said.

“I don’t think there are people twirling their mustaches saying how great it is that we’ve divided society, except the Russian troll farms and, more and more, the Chinese troll farms,” she said.

X owner Elon Musk posted on his site this past week that while discourse can become negative, “it’s still good there is a discussion going.” President Donald Trump, who created his own social platform, was asked about Cox’s comments Tuesday before leaving for a trip to the United Kingdom. He said that while social media can create “deep, dark holes that are cancerous,” it wasn’t all bad.

“Well, it’s not a cancer in all respects,” he told reporters. “In some respects, it is great.”

Conservative media star Ben Shapiro, who considered Kirk a friend, admired how Kirk was willing to go to different places and talk to people who disagreed with him, a practice all too rare in the social media era.

“How social media works is a disaster area, fully a disaster area,” Shapiro said in an interview with Bari Weiss on a Free Press podcast. “There’s no question it’s making the world a worse place — and that’s not a call for censorship.”

How people act on social media is a bipartisan problem, said Shapiro. The most pervasive one is people who use the third-person plural — “they” are doing something to “us,” he said. That’s been the case when many people discuss Kirk’s death, although the shooter’s motives haven’t become clear and there’s no evidence his actions are anything other than his own.

Collecting inflammatory posts from both sides

The liberal MeidasTouch media company has collected inflammatory social posts by conservatives, particularly those who suggest they’re at “war.” Meanwhile, several conservatives have combed social media for posts they consider negative toward Kirk, in some cases seeking to get people fired. The Libs of TikTok site urged that a Washington state school district be defunded because it refused to lower flags to half staff.

GOP Rep. Randy Fine of Florida asked people to point out negative Kirk posts from anyone who works in government, at a place that receives public funding or is licensed by government — a teacher or lawyer, for instance. “These monsters want a fight?” he wrote on X. “Congratulations, they got one.”

A Washington Post columnist, Karen Attiah, wrote Monday that she was fired for a series of BlueSky posts that expressed little sympathy for Kirk. But she wrote on Substack that “not performing over-the-top grief for white men who espouse violence was not the same as endorsing violence against them.” A Post spokeswoman declined to comment.

So much of what people use to talk about politics — algorithmically driven social media sites and cable television — is designed to pull Americans apart, said James Talarico, a Democratic state lawmaker in Texas who recently announced a bid for the U.S. Senate. “We’ve got to find our way back to each other because that’s the only way we can continue this American experiment,” he said on MSNBC.

Among the most persistent examples of those divisions are the lies and misinformation about elections that have spread for years through online social channels. They have undermined faith in one of the country’s bedrock institutions and contributed to the rage that led Trump supporters to violently storm the U.S. Capitol on Jan. 6, 2021.

Whether meaningful change is possible remains an open question. Nepal’s unrest illustrated the dangers of government involvement: Social media sites were shut down and users protested, suggesting it had been a way to stop criticism of government. Police opened fire at one demonstration, killing 19 people.

Persuading social media sites to change their algorithms is also an uphill battle. They live off attention and people spending as much time as possible on them. Unless advertisers flee for fear of being associated with violent posts, there’s little incentive for them to change, said Jasmine Enberg, a social media analyst at EMarketer.

Young people in particular are becoming aware of the dangers of spending too much time on social media, she said.

But turn their phones off? “The reality of the situation,” Enberg said, “is that there’s a limit to how much they can limit their behavior.”

___

Associated Press writers Barbara Ortutay in San Francisco, Darlene Superville in Washington and Ali Swenson in New York and contributed to this report.

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社交媒体 算法 内容审核 政治极化 信息茧房 社会影响 技术伦理 Social Media Algorithms Content Moderation Political Polarization Echo Chambers Societal Impact Tech Ethics
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