Fortune | FORTUNE 09月16日 22:13
社交媒体平台内容审核引发争议,堕胎相关信息被指遭审查
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近期,包括拉丁美洲和美国在内的多个地区的堕胎倡导者和医疗机构反映,他们在社交媒体平台上发布的相关内容,即使未明确违反平台政策,也面临被删除的困境。尽管Meta等平台声称政策未变,但专家认为,内容审核力度过大以及AI系统在理解语境和细微差别方面的不足是导致此类情况的原因。这种内容移除对用户产生了寒蝉效应,且申诉过程复杂困难。数字权利组织EFF已收集大量案例,旨在提高透明度并要求平台承担责任,确保关键健康信息的传播不受阻碍。一些用户和机构的账户因此被暂停甚至删除,凸显了在内容审核方面存在的挑战。

📉 **内容审核存在过度执行和AI局限性**:尽管Meta等平台声称其内容审核政策未变,但许多堕胎倡导者和医疗机构反映,即使内容不违反明确规定,相关信息也常被删除。专家指出,这可能源于社交媒体平台削减内容审核人员,转而依赖对语境和细微差别处理能力有限的AI系统,导致对“灰色地带”的内容过度反应。

😟 **对关键健康信息传播造成阻碍**:堕胎倡导者表示,即使被删除的内容最终得到恢复,这一过程也会产生寒蝉效应,使用户因担心内容被屏蔽而不敢分享重要信息。数字权利组织EFF正在收集相关案例,旨在提高内容审核的透明度和问责制,确保生命攸关的健康信息能够顺畅传播。

🚫 **申诉过程困难且耗时**:用户反映,当他们尝试对内容被删除的决定进行申诉时,常常面临流程复杂、沟通困难甚至被系统锁定无法申诉的情况。例如,一位TikTok创作者的视频在被删除后,申诉过程极其不顺畅,耗时数月才得以恢复,且全程未获明确解释,凸显了平台申诉机制的不足。

🚨 **平台误判案例频发,影响医疗机构正常运营**:一些诊所和研究机构也遭遇了内容被误判的情况。例如,一家诊所发布关于提供合法堕胎服务的帖子,在尝试将其设为广告时账户被暂停,尽管事后申诉成功,但因被标记为“销售非法药物”而引发担忧。同样,一个研究机构关于米非司酮的科普帖也被标记为“买卖、推广或交换非法或受限药物”,导致账户被永久删除后才被恢复,暴露出平台在理解医疗信息与药物推广之间的界限上存在问题。

Clinics, advocacy groups and individuals who share abortion-related content online say they are seeing informational posts being taken down even if the posts don’t clearly violate the platforms’ policies.

The groups, in Latin America and the United States, are denouncing what they see as censorship even in places where abortion is legal. Companies like Meta claim their policies have not changed, and experts attribute the takedowns to over-enforcement at a time when social media platforms are reducing spending on content moderation in favor of artificial intelligence systems that struggle with context, nuance and gray areas.

But abortion advocates say the removals have a chilling effect even if they are later reversed, and navigating platforms’ complex systems of appeals is often difficult, if not impossible.

For months, the digital rights group Electronic Frontier Foundation has been collecting examples from social media users who’ve seen their abortion-related posts taken down or accounts suspended.

“The goal of it was to better understand the breadth of the problem, who’s affected, and with what consequences. Obviously, then once we had a better understanding of the trends, we hope to call attention to the issue, demand accountability and increase transparency in the moderation practices and ultimately, help stop the platforms from censoring this essential, sometimes life-saving information,” said Jennifer Pinsof, staff attorney at EFF.

The organization says it received close to 100 examples of content takedowns from abortion providers, advocacy groups and individuals on Meta platforms such as Instagram and Facebook, as well as TikTok and even LinkedIn.

It’s not clear if the takedowns are increasing or people are posting more about abortion, especially abortion medication such as mifepristone, since the Supreme Court overturned Roe v. Wade in 2022.

“I would say there was a wave of take-downs shortly after the election that was noticeable enough that it resulted in multiple news stories. But again, it’s not something that’s very easy to measure,” Pinsof said.

Brenna Miller, a TikTok creator who often posts about abortion and works in reproductive health care, said she made a video unboxing an abortion pill package from the nonprofit carafem — where she talked about what was in the package and discussed the process of taking the pills at home.

She posted the video in December. It was up for at least a week before TikTok removed it, saying it violated the platform’s community standards.

“TikTok does have an appeal process, which I tried to go through. And it just locked me out. It said that I didn’t have the option to appeal it,” Miller said. “So I started emailing them, trying to get in contact with a person to just even get an explanation of like, how I violated the community guidelines with an informational video. It took months for me to even get in contact with a person and I don’t even (think) it was really a person. They were sending an automated message for months straight.”

Eventually, the video was restored in May with no explanation.

“I work in public health in my 9-to-5 and we’re seeing a real suppression of public health information and dissemination of that information, particularly in the reproductive health space. And people are scared,” Miller said. “It’s really important to get people this medically accurate information so that they’re not afraid and they actually can access the health care that they need.”

TikTok does not generally prohibit sharing information about abortion or abortion medication, however it does regulate selling and marketing drugs, including abortion pills and it prohibits misinformation that could harm people.

On Facebook, the Red River Women’s Clinic in Moorhead, Minnesota, put up a post saying it offers both surgical and medicated abortion after it heard from a patient who didn’t know it offered medication abortion. The post included a photo of mifepristone. When the clinic tried to turn the post into an ad, its account was suspended. The clinic says that since it does not offer telehealth services, it was not attempting to sell the medication. The clinic appealed the decision and won a reversal, but the account was suspended again shortly after. Ultimately, the clinic was able to resolve the issue through a connection at Meta.

“We were not trying to sell drugs. We were just informing our followers about a service, a legal service that we offer. So that’s alarming that, you know, that was flagged as not fitting into their standards,” said clinic director Tammi Kromenaker. “To have a private company like Meta just go with the political winds and say, we don’t agree with this, so we’re going to flag these and we’re going to shut these down, is very alarming.”

Meta said its policies and enforcement regarding medication-related abortion content have not changed and were not impacted by the changes announced in January, which included the end of its fact-checking program.

“We allow posts and ads promoting health care services like abortion, as well as discussion and debate around them, as long as they follow our policies — and we give people the opportunity to appeal decisions if they think we’ve got it wrong,” the company said in a statement.

In late January, Emory University’s Center for Reproductive Health Research in the Southeast, or RISE, put up an Instagram post about mifepristone that described what it is and why it matters. In March, its account was suspended. The organization then appealed the decision but the appeal was denied and its account was deleted permanently. This decision was later reversed after they were able to connect with someone at Meta. Once the account was restored, it became clear that the suspension was because it was flagged as trying to “buy, sell, promote or exchange illegal or restricted drugs.”

“Where I get concerned is (that) with the increased use of social media, we also have seen correspondingly an increased rise of misinformation and disinformation on social media platforms about many health topics,” said Sara Redd, director of research translation at RISE and an assistant professor at Emory University. “One of main goals through our communications and through our social media is to promote scientifically accurate evidence-based information about reproductive health care, including abortion.”

Laura Edelson, assistant professor of computer science at Northeastern University, said that at the end of the day, while people love to debate platforms’ policies and what the policies should be, what matters is people’s “experiences of sharing information and the information are able to get and they’re able to see.”

“This is just a policy that is not being implemented well. And that, in and of itself, is not all that surprising because we know that Meta has dramatically reduced spending on content moderation efforts,” Edelson said. “There are fewer people who are spending time maintaining automated models. And so content that is even vaguely close to borderline is at risk of being taken down.”

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社交媒体 内容审核 堕胎信息 审查 AI审核 言论自由 数字权利 Social Media Content Moderation Abortion Information Censorship AI Moderation Freedom of Speech Digital Rights
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