Terminology
The following terms apply throughout this policy:
“Client,” “You,” “Your” refer to the individual or organization purchasing SACR’s services, either through direct agreement or contractual arrangement.
“Company,” “We,” “Us,” “Our” refer to Software Analyst Cybersecurity Research (SACR).
“Parties” refers to both SACR and the Client.
All terms apply equally regardless of singular/plural form, capitalization, or pronoun usage.
Fulfillment Policy
SACR is committed to providing high-quality research, strategic analysis, and advisory services. We work closely with vendors, executives, and cybersecurity leaders to ensure timely, valuable deliverables and a seamless client experience. This policy details our service delivery process, refund eligibility, and cancellation terms.
All payments are processed in U.S. Dollars (USD) through Stripe®.
Delivery Policy
SACR offers a range of research and advisory services. Delivery methods include:
Research Deliverables
Custom reports, thought leadership content, and analysis are delivered electronically via email or shared drive within the timeframes specified in the service agreement.
Virtual Sessions & Webinars
For briefings, consultations, and live webinars, SACR will provide clients with calendar invitations and any relevant information in advance of the scheduled session.
Promotion & Social Media Posts
Social media deliverables (e.g., sponsored posts, product announcements) are coordinated with the Client in advance, and shared on SACR’s designated channels according to the agreed content schedule.
If you experience any delays or issues with your deliverables, please contact francis@softwareanalyst.ca.
Refund Policy
SACR offers research and professional services customized to each Client. As such, our refund policy is as follows:
Custom Research & Content: Due to the tailored nature of our work, fees for delivered research reports, opinion pieces, and marketing assets are non-refundable.
Scheduled Services: Refunds may be considered only if the service has not yet been delivered and cancellation occurs within the agreed timeframe.
Billing Errors: If you believe a billing error has occurred, SACR will review the case. Valid discrepancies will be refunded or credited accordingly.
All refund requests must be submitted in writing to francis@softwareanalyst.ca within 7 days of the transaction.
Cancellation Policy
Custom Projects & Reports: Clients may cancel ongoing research or deliverables with at least 30 business days’ written notice. Work already completed will be billed proportionally.
Scheduled Calls or Webinars: For briefings or virtual sessions, we require a minimum of 24 hours’ notice to reschedule or cancel without charge.
Social Media Promotion: Once scheduled and approved, cancellations must be made no later than 48 hours before the planned publishing time.
How to Make a Complaint
If you are dissatisfied with your experience or have concerns about a service or deliverable, please reach out to us at francis@softwareanalyst.ca. We are committed to resolving issues promptly and professionally.
Contact Us
For questions about this policy or any SACR service:
Email: francis@softwareanalyst.ca
Website: softwareanalyst.substack.com
By engaging with SACR and submitting payment via Stripe®, you acknowledge and agree to the terms of this Fulfillment Policy.
