Fortune | FORTUNE 09月05日
Costco为高等级会员推出提前购物时段
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Costco近期为其最高等级的Executive会员推出了备受期待的专属购物时段。这项新政策允许Executive会员在工作日和周日比普通会员提前一小时,周六提前30分钟进入Costco仓库购物。此举旨在通过提供一项实质性的额外福利,来增加Executive会员的价值感,并可能促使基础Gold Star会员升级。Executive会员本已享有购物返现,而提前入场则解决了会员们长期抱怨的拥挤和排队问题。在激烈的仓储式零售竞争中,此举被视为Costco巩固其市场领导地位并进一步吸引和保留高价值客户的战略。

🛍️ Costco为Executive会员推出提前购物时段:为回应会员对拥挤的担忧,Costco现允许Executive会员在工作日和周日提前一小时,周六提前30分钟进入门店。这项福利旨在提升高等级会员的年度会员费(130美元)的价值感,并可能吸引更多基础会员(65美元)升级。

💰 Executive会员贡献显著销售额:尽管Executive会员仅占Costco总会员数的约47%,但他们贡献了公司总销售额的73%。这突显了Costco优先服务和保留这些高消费客户的重要性,也解释了为何公司愿意投入资源提供额外的会员福利,如2%的购物返现和现在的提前购物权。

📈 Costco财务表现稳健,市场地位领先:Costco在2024年实现了2544.5亿美元的营收,同比增长5.02%。在仓储式零售领域,Costco占据了54%的组合访问量,市场份额高达77%。面对Sam's Club和BJ's Wholesale Club的竞争,以及Amazon和Walmart的挑战,Costco通过会员福利和运营效率来巩固其领导地位。

💡 提前购物是基于行为经济学的策略:此举被视为利用了稀缺性和损失规避心理,为Executive会员创造了更高的感知价值。对于看重便利性和时间价值的消费者而言,这项福利可以很好地证明会员费的合理性,并可能加速Executive会员的转化和续订。

Costco this week rolled out its highly anticipated exclusive shopping hours for Executive Members, giving the warehouse giant’s highest-paying customers a compelling new reason to justify their $130 annual membership fee. The new policy, which soft-launched in June but went into effect more broadly on Sept. 1, lets Executive Members access Costco warehouses one hour earlier than regular shoppers during weekdays and Sundays, and 30 minutes earlier on Saturdays.

The move represents a calculated gamble by the retail powerhouse to reward its most valuable customers while potentially driving upgrades from its base-tier Gold Star members, who pay $65 annually. Executive Members already receive 2% cash back on purchases up to $1,250 annually, but the early-access perk adds a tangible benefit that addresses one of Costco’s most persistent customer complaints: overcrowded aisles and lengthy checkout lines.

Executive members drive disproportionate value

Costco’s decision comes at a time when the company is demonstrating robust financial health. The retailer generated $254.45 billion in revenue in 2024, marking a 5.02% increase from the previous year’s $242.29 billion. The company’s stock has delivered solid returns for investors year-to-date, over 5% as of midday Thursday, with shares trading approaching $960 compared to $910 at the start of 2025, demonstrating resilience in a volatile market environment.

The numbers behind Costco’s Executive Membership strategy are striking. While Executive Members comprise approximately 47% of Costco’s total membership base, they generate 73% of the company’s sales. This outsized spending power explains why Costco is willing to invest in perks that specifically cater to these premium customers.

With nearly 80 million total paid members worldwide as of the most recent quarter—a 7% year-over-year increase—Costco’s membership fees alone generated $1.24 billion in quarterly revenue.

Costco’s enhanced Executive perks come as competition in the warehouse club sector heats up. The company currently commands 54% of combined visits among the three major warehouse clubs, with Sam’s Club capturing 36% and BJ’s Wholesale Club taking nearly 10%. However, Costco’s dominance is more pronounced when measured by market share, with the company holding an estimated 77% of the warehouse club industry, according to CSIMarket data.

Sam’s Club, owned by Walmart, has been aggressively pursuing Costco customers with promotional membership pricing, recently offering new memberships for as low as $30. BJ’s Wholesale Club has also been expanding rapidly, and visits are growing to its stores. Costco also faces challengers like Amazon, particularly its expansion into groceries, as well as Walmart, whose annual revenue of $680-plus billion dwarfs Costco’s $254 billion.

Strategic implications

Costco’s early-access benefit for executive members represents more than a customer perk—it’s a smart application of behavioral economics. By leveraging exclusivity and loss aversion, Costco creates perceived value that can justify the $65 premium between membership tiers. The strategy particularly targets time-conscious shoppers who value convenience and are willing to pay for it.

Industry analysts suggest the move could accelerate Executive Membership conversions, particularly as Costco continues to expand services like same-day delivery credits and enhanced travel benefits for premium members. The company’s 93% membership renewal rate in the U.S. and Canada—among the highest in retail—provides a solid foundation for testing such loyalty-enhancing initiatives.

For this story, Fortune used generative AI to help with an initial draft. An editor verified the accuracy of the information before publishing. 

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Costco Executive Membership Early Access Retail Strategy Customer Loyalty Warehouse Clubs Costco Executive Member Costco Shopping Hours
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