Fortune | FORTUNE 08月21日
Starbucks’ CEO is ditching a merit system and giving all salaried staff a flat 2% pay raise instead
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为应对成本压力并推动业务转型,星巴克将为北美地区所有薪资员工提供2%的统一薪资增长。此举标志着公司薪酬模式的转变,从以往由经理决定加薪幅度转向一刀切的模式。此次加薪不包含时薪制的咖啡师。此举旨在为改善顾客服务、缩短等待时间及提升门店体验等关键投资提供资金支持。然而,2%的涨幅低于当前的美国通胀率(2.7%)以及行业平均薪资增长水平(约3.6%)。行业专家指出,经济不确定性正促使企业采取更保守的薪酬策略,在人才保留与成本管理之间寻求平衡。星巴克也可能通过其他非薪资方式激励高绩效员工。

星巴克宣布为北美地区所有薪资员工提供2%的统一薪资增长,这是其CEO领导下的成本控制和扭转企业困境策略的一部分。此举旨在为改善服务、缩短等待时间和提升门店体验等方面的关键投资提供资金。

此次薪资调整标志着星巴克薪酬模式的转变,从过去允许经理自行决定下属薪资涨幅,转变为对所有薪资员工实行统一的2%增长。但需要注意的是,这一增长不适用于时薪制员工,如咖啡师。

尽管星巴克提供了薪资增长,但2%的涨幅低于当前美国2.7%的通胀率,也低于行业平均薪资增长水平(根据Payscale和Korn Ferry的调查,2025年美国平均薪资增长预计为3.5%-3.6%)。这可能引发对员工实际购买力是否能跟上物价上涨的讨论。

公司采取统一加薪策略,可能也意味着高绩效员工的奖励将通过其他非薪资方式实现,例如奖金、晋升机会或其他福利,以平衡整体薪酬成本和激励需求。专家认为,在经济不确定时期,企业会更审慎地管理薪酬预算。

星巴克此举反映了当前经济环境下企业在成本控制和员工激励之间面临的挑战。通过统一薪资增长,公司在一定程度上管理了薪酬支出,同时试图通过其他渠道(如改善工作环境和客户服务)来提升整体员工满意度和顾客体验。

Starbucks will provide a flat 2% pay bump to all salaried employees in North America this year as the coffee chain looks to minimize costs as part of CEO Brian Niccol’s turnaround efforts.

Under Niccol’s leadership, Starbucks has required some remote workers to relocate to its headquarters and tightened return-to-office policies for corporate employees. The flat 2% pay raise is a shift from the company’s previous compensation model that let managers weigh in on how much of a raise their salaried direct reports received.

The salary hike, first reported this week by Bloomberg and confirmed by Fortune, will apply to all salaried employees, including corporate employees, workers in manufacturing and distribution, and store managers. The uniform increase will not apply to baristas, who are hourly employees. 

Starbucks is hoping to turn around its business with Niccol at the helm, who had previously helped improve financial results at Chipotle. The coffee chain has asked executives to limit costs to help pay for efforts to create better service, improve wait times, and make stores more inviting, according to Bloomberg.

“As we make these significant investments, we need to carefully manage all our other costs,” the company said in an internal email reviewed by The Wall Street Journal

How Starbucks’ salary hike stacks up

The 2% pay raise lags behind the U.S. inflation rate of 2.7% and average salary increases measured by different surveys.

A recent Payscale survey found U.S. employers increased salary budgets by an average of 3.6% this year, and are expecting this average to edge down to 3.5% in 2026. 

Ruth Thomas, Payscale’s chief compensation strategist, told Fortune the move to lower pay increase budgets is not surprising as economic concerns like tariffs and policy uncertainty have pushed businesses to be more conservative. 

“Economic concerns have now overtaken labor competition as the primary driver of compensation decisions,” Thomas said. “Sixty-six percent of employers cite this as the reason for pulling back, up 17 percentage points from last year.”

A recent Korn Ferry survey found that in the U.S., an average of 3.6% salary increases are forecasted in 2025. This accounts for senior leadership positions, junior hourly roles and everything in between. Six percent of survey respondents were retail companies.

Yet, the survey also found that despite 88% of respondents anticipating revenue growth, one-third have already reduced salary budgets due to economic uncertainty, creating tension between talent retention and cost management.

Korn Ferry North America Workforce Reward & Benefits Leader Ron Seifert told Fortune a modest pay increase of 2% can be counteracted by above-market pay. As of mid-August 2025, the average hourly pay for a Starbucks corporate employee in the U.S. is $15.23 an hour.

As for a flat increase for all employees, Seifert said high performers may be compensated in other ways outside of their pay raise.

“We know most employers try to make sure that they’re taking care of their high performers and are mindful of the impact of the messages that they’re sending when they’re doing something different,” Seifert said. “My guess is that (the employers) also have other mechanisms for rewarding those individuals that just have not become as public.”

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星巴克 薪资调整 成本控制 员工激励 企业策略
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