Fortune | FORTUNE 08月20日
Car buyers have to pay extra to unlock horsepower on Volkswagen vehicles—an ‘uphill battle’ subscription model that has drawn the ire of customers
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大众汽车为其ID.3电动车型提供了一项可选的动力升级服务,用户每月支付约16.50英镑(约合22.50美元)或每年165英镑(约合225美元),即可将车辆马力从约148匹提升至168匹,增加20匹马力。此升级也可通过一次性支付649英镑(约合878美元)获得终身订阅。这项“按需供电”功能自2024年5月起提供,是大众汽车数字化业务模式发展的一部分。尽管此举引发了对订阅经济泛滥的担忧,大众表示客户反馈积极,认为此举提供了日后启用额外功能的灵活性。然而,消费者对汽车订阅服务普遍持谨慎态度,认为这相当于对已购车辆中的功能重复付费。

🚗 大众ID.3提供订阅式动力升级,用户可选择按月或按年付费,以增加20匹马力,提升车辆性能,此项服务是其数字化业务模式的一部分。

💡 该动力升级与车辆绑定,而非个人,终身订阅后即使车辆转售,功能依然保留,体现了软件定义汽车的趋势。

💰 尽管大众声称客户反馈积极,但订阅式服务在消费者中引发了关于“重复付费”的担忧,尤其是在加热座椅等功能上曾出现过类似争议,消费者对为已嵌入车辆的功能额外付费持保留态度。

📈 随着汽车越来越依赖软件,分析师认为此类订阅功能将日益普遍,但汽车制造商需要有效证明订阅价值,以克服消费者关于“双重付费”的固有认知。

Volkswagen is offering customers an “optional power upgrade” to increase the horsepower of its ID.3 range from about 148 horsepower to 168 horsepower. The 20-horsepower upgrade costs £16.50 ($22.50) per month, or £165 ($225) annually. Alternatively, customers can pay £649 ($878) for a lifetime subscription. 

Horsepower, for the uninitiated, is a unit of measurement that describes how much power an engine can produce and how quickly it can do so. Specifically, one horsepower is defined as the power needed to move 550 pounds one foot in one second. Volkswagen, in this case, is able to essentially flip a switch in these EV models to give its engines an extra boost. This upgrade is attached to the car, not the individual, so the feature would remain on the car, particularly if you buy a lifetime subscription for the upgrade, should it change ownership.

Auto Express first reported the change, which has stoked concerns among social-media users about the pervasiveness of the subscription economy. 

A Volkswagen spokesperson told Fortune the “power-on-demand function” for its ID.3 range has been available since May 2024 and part of the company’s development of its digital business models. The carmaker also offers subscription services for Adaptive Cruise Control, Navigation, Voice Assistant, and seat heating.

Despite online backlash, the spokesperson said, “So far the customer feedback has been positive. They have the opportunity to still enable additional functions that they may not have considered or needed when they first ordered their car.”

The Wolfsburg, Germany-based automaker has struggled navigating President Donald Trump’s trade policy. Last quarter, Volkswagen reported a $1.5 billion hit from tariffs so far this year, slashing its full-year guidance. The company’s hard pivot into EV production—it surpassed Tesla as Europe’s top EV seller in April—has come with its own set of challenges: The profit margins for EVs are smaller than models with the traditional internal-combustion engine, Volkswagen chief financial officer Arno Antlitz told CNBC’s “Squawk Box Europe” last month.

Consumers’ ire toward subscription features

Despite the growth of the subscription economy, monthly fees for car-connected services have become less appealing to consumers, according to a July S&P Global report. Compared to 2024, when 86% of respondents said they would pay for car-connected services, only 68% of respondents this year said the same.

Volkswagen’s power-on-demand philosophy invokes memories of BMW’s monthly subscription fee for heated seats, which the automaker discontinued due to consumer backlash. 

“We thought that we would provide an extra service to the customer by offering the chance to activate that later, but the user acceptance isn’t that high,” Pieter Nota, a former BMW board member for sales and marketing, told Autocar in 2023. “People feel that they paid double—which was actually not true, but perception is reality, I always say. So that was the reason we stopped that.”

But as cars become increasingly reliant on software, consumers should expect to see more of these subscription features in future models, according to Joseph Yoon, Edmunds’ consumer insights analyst.

“As cars become more and more software driven—especially EVs—it makes sense that Volkswagen would build just one car, and let software determine its features and options,” Yoon told Fortune.

While these subscription features are an intuitive next step for automakers, the benefit is less clear to skeptical consumers, who see themselves as having to pay extra for a feature that is already embedded into the vehicle they just bought. 

“The uphill battle for automakers is convincing customers that they aren’t ‘double paying’ for a feature set,” Yoon said. “That perception will likely linger as many customers still associate features and options with hardware rather than software, so shifting that mindset will be the most difficult task.”

“As long as automakers can adequately prove the value of feature subscriptions, they are likely to garner customers willing to sign up,” he added. 

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大众ID.3 电动汽车 订阅服务 汽车科技
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