Fortune | FORTUNE 08月18日
Target and Ulta just broke up: Employees raised red flags about shoplifting, understaffing, and foot-traffic cannibalization
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Target和Ulta Beauty宣布结束双方的店中店合作,该协议将于2026年8月到期。此次合作始于2021年,旨在扩大Ulta的品牌影响力并丰富Target的美容产品线。然而,有Target员工在Reddit上反映了该合作带来的挑战,包括盗窃、人手不足和顾客体验不佳等问题。尽管双方表示对合作成果感到自豪,并承诺继续提供优质的美容体验,但此次合作的结束也反映了零售商在不断变化的市场环境中寻求更优化的战略。Target正积极拓展自有美容业务,而Ulta则在推进其复苏计划。

🤝 合作终结:Target与Ulta Beauty已达成一致,将于2026年8月正式终止其店中店合作关系,尽管在此之前双方将继续在线上线下渠道运营。此举标志着双方在2021年启动的战略联盟告一段落。

📉 员工反馈与挑战:在合作期间,Target的员工曾通过Reddit等平台表达了对店中店模式的担忧,提及了如盗窃率上升、员工短缺以及顾客体验不如预期等问题,这些负面反馈被认为是合作终止的潜在因素之一。

📈 战略调整与发展:Target正致力于扩展其美容产品线,近期已推出2000种新产品和50个新品牌,并调整了店内商品陈列。与此同时,Ulta Beauty在实施其复苏计划后,销售额有所增长,显示出各自独立发展的趋势。

🎯 市场影响与未来展望:此次合作的结束对Target可能是一次打击,此前Target已连续数月面临客流量下降的困境。而Ulta则在调整策略后显现出积极势头,预示着零售行业在不断变化的消费者需求和市场竞争中,战略的灵活性和适应性至关重要。

After employees exposed cracks in their partnership earlier this year, Target and Ulta Beauty are officially pulling the plug on their shop-in-shop deal.

The two retailers announced today they’ve “mutually agreed” to end the partnership when their current agreement expires in August 2026, but will continue operating online and in stores until then.

Rick Gomez, Target’s EVP and chief commercial officer, said in a statement that the retailer is “proud of our shared success” with Ulta, and that it “remains committed to offering the beauty experience consumers have come to expect from Target.”

The partnership’s end comes after Ulta’s president and CEO, Kecia Steelman, said at a conference in April that the two would “pause” the shop-in-shops’ expansion, looking to “leverage the learnings” and create “even greater value” for the partnership.

Weeks before that announcement, Target employees had taken to Reddit to share red flags with the tie-up—pointing to shoplifting, understaffing, foot traffic cannibalization, and an underwhelming customer experience. Following today’s news, Redditors in r/Ulta and r/Target, many claiming to be former and current employees, echoed similar sentiments. One poster who said they’d worked at a shop-in-shop for three years said they were “not surprised at all” the partnership was ending.

Target has opened 610 Ulta shop-in-shops since the partnership was announced in 2021 as a way to grow Ulta’s reach and expand Target’s merchandise into prestige cosmetics.

Target has been focused on growing its beauty assortment beyond its Ulta shops, launching 2,000 products and 50 new brands in February. It also added beauty items to its front-of-store Bullseye’s Playground this summer, Gomez said in May.

But the partnership’s end appears to be yet another blow to Target, which has seen six straight months of foot traffic declines since backtracking on DEI efforts in January. Ulta, meanwhile, has seen a sales boost since initiating its turnaround plan this year.

This report was originally published by Retail Brew.

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Target Ulta Beauty 零售合作 战略调整 店中店
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