Fortune | FORTUNE 08月06日
The ultra-wealthy expect hotel-level amenities for their homes—and developers are racing to keep up
index_new5.html
../../../zaker_core/zaker_tpl_static/wap/tpl_guoji1.html

 

随着房地产市场对富裕租客的争夺日趋激烈,高端公寓在配套设施和服务上不断升级,以满足其日益增长的期望。从私享泳池、康复中心到 بوتو克斯注射和静脉输液等医疗美容服务,开发商正通过提供前所未有的奢华体验来吸引和留住高净值租户。这些“设施军备竞赛”反映了市场对高品质生活方式的追求,并促使开发者提供更具独特性和尊享感的服务,以区别于竞争对手。

🌟 **奢华设施已成标配,满足高净值人群的“预期”**:对于富裕租客而言,健身房和游泳池已不再是吸引人的亮点,而是基本期望。他们更看重如私人泳池、恢复室、红外线理疗、盐疗室、影院、联合办公空间以及专为儿童和青少年设计的活动空间等更高端、更私密的设施,这些都体现了他们对生活品质的极致追求。

🚀 **“设施军备竞赛”推动服务创新,提供“五星级酒店式”体验**:为了在竞争激烈的市场中脱颖而出,高端公寓开发商正不断推出更具特色的服务,例如提供上门医疗美容(如 بوتو克斯注射、静脉输液)、每日家政服务、杂货采购与储存、私人司机接送、24小时代客泊车以及海滩服务等。这些服务旨在提供与五星级酒店相媲美的尊贵体验,满足租客对便利性和奢华感的需求。

💡 **不同世代租客需求差异化,个性化服务是关键**:年轻一代(30岁以下)更倾向于“一键式”的便利服务,希望解决日常生活的琐碎问题;而年长一代(30岁以上)则更看重社交和人脉拓展,希望与拥有相似教育背景和经济地位的同龄人交流。理解并满足不同世代租客的特定需求,是赢得他们青睐的重要因素。

🐶 **宠物友好设施升级,将宠物视为家庭成员**:在高端住宅市场中,宠物友好已成为一项重要考量。租客希望宠物能够舒适地陪伴在身边,甚至一同进入公共区域,如休息室和联合办公空间。因此,提供超越基本宠物洗浴设施的体验,例如打造宠物友好的工作空间,能更有效地吸引和留住重视宠物福祉的租客。

📈 **市场强劲需求驱动竞争,差异化服务是核心竞争力**:在抵押贷款利率和房价居高不下的背景下,部分富裕人群选择高端租赁作为替代。这导致高端租赁市场需求旺盛、价格上涨且库存增长。为了在争夺高净值租客时占据优势,开发商必须提供市场上独一无二的、高品质的服务,因为租客愿意为“最好的”付出溢价。

While amenities like a gym and a pool are considered attractive features by most apartment seekers, the nation’s wealthiest renters see these as basic expectations—and look for much more in a residence.

In recent years, luxury apartment complexes and other high-end housing communities have begun rolling out increasingly specialized services to attract affluent residents. For example, some now offer med-spa amenities such as Botox treatments and IV hydration drips, letting residents access them without leaving home. These types of perks—along with a growing list of exclusive offerings—are emblematic of the ongoing “amenities arms race,” as developers compete to entice and retain the country’s wealthiest tenants with ever more unique and indulgent experiences

Luxury living today is defined by features such as plunge pools, recovery stations, infrared therapy, salt rooms, libraries, cinemas, lounges, co-working spaces, dedicated rooms for children and teens, and expansive outdoor areas, according to Michael Fazio, chief creative officer at LIVunLtd, a company specializing in residential amenity centers. On average, renting a luxury apartment in the U.S. costs about $400 to $500 more per month than a standard apartment, according to RentCafe.

“They expect a high level of design, furnished, and appointed with high-end furnishings. They want the spaces to be something they enjoy and can show off to friends,” Fazio told Fortune. “The amenities are a statement. They’re an extension of the resident’s home, so they have to match the same look and quality.”

And different generations crave these amenities and services—all for different reasons. People under 30 want help getting settled and want “to push a button and have everything done,” Fazio said. Meanwhile, the over-30 crowd tends to gravitate toward the social and networking aspect of being among peers who share similar levels of education and socio-economic status, he added.

Photo courtesy LIVunLtd

“Amenities for the sake of having amenities no longer resonate with savvy residents,” Alex Kuby, associate principal at design, branding, and procurement studio DyeLot Interiors who specializes in multi-family luxury properties, told Fortune. “Deep due diligence pays off. Simply having the amenity on-property isn’t enough, it needs to be delivered with next-level detail and care.”

The luxury rental market is currently strong, with high demand, elevated prices, and growing inventory. Some of the wealthy are turning to luxury rentals as mortgage rates and home prices remain high. And higher demand means luxury complexes have to compete for the wealthiest renters (or buyers, in the case of condos) to come out ahead. That’s where the so-called amenities arms race comes into play. Paying a premium means wealthy residents expect the best of the best, and amenities other complexes don’t offer.  

Residents expect five-star hotel living

Considering renters and homeowners shell out much more on their apartment or condo than the average American, it’s no surprise they expect to be treated like they live in a five-star hotel.

One upcoming example of a high-end residential development embracing the demands of today’s luxury residents is Salato Pompano Beach, a 40-residence ultra-luxury oceanfront condo project that’s scheduled to be completed in early 2026. The Pompano Beach, Fla. development partnered with Stay Hospitality, which also manages other high-end condo properties and five-star hotels. 

Prices for these condos developed by U.S. Development range from $2 million to $5.4 million, and 60% of the condos at the development have already sold. They’re each 2,106 to 3,354 square feet, and residents also have access to an 80-foot ocean-view pool and spa, an owner’s lounge equipped with coffee, indoor open-air beach showers, and a club room. But that’s just the baseline.

Living at the Salto also includes daily housekeeping with turndown and linen service, grocery pick-up and stocking, spa and beauty services, wellness programming and personal training, an on-demand house car with a private chauffeur, 24/7 valet services, live music, learning workshops, beach service with chair and umbrella setup, as well as boat charters and watersport rentals.

“Discerning buyers look for world-class amenities that you would expect when staying in a five-star luxury resort,” John Farina, president and CEO of U.S. Development, told Fortune. “They expect the service to also go hand-in-hand. If you are not pre-planning and executing a vision meeting these expectations, you will walk short on what the market demands.”

Why luxury amenities matter

Even the ultra-wealthy watch what they’re spending on. Housing—whether renting or buying—has become increasingly expensive during the past few years, so every offering and every detail matters when it comes to luxury residences. 

Some developers have taken the approach of an “amenity overload,” or essentially just having a variety of amenities and features to fill a checklist they think will appeal to residents, Kuby said. But without due diligence and understanding what luxury residents really want will make certain developments fall flat. 

Photo courtesy LIVunLtd

“While there are core amenities that matter to most residents, the seismic shift in the housing market is driving a different way of looking at amenities,” Kuby said. “People are renting for longer [and] amenities need to be geared to support their evolving lifestyles.”

This looks like taking traditional amenities to the next level. While co-working spaces have become somewhat of an expected amenity, luxury residents expect more functionality than just a desk or private space to take calls and meetings. They want the same comfort a luxury office space would provide. 

And, of course, pets are something luxury developers are keeping their eyes on.

“People see their pets as family, so making them welcome in lounges and coworking spaces is key for owners who want to bring them along,” Kuby said. “Turning pet amenities into an experience—rather than just having a dog wash—[and] creating a work space that is pet-friendly is more impactful to residents on a day-to-day basis.”

Fish AI Reader

Fish AI Reader

AI辅助创作,多种专业模板,深度分析,高质量内容生成。从观点提取到深度思考,FishAI为您提供全方位的创作支持。新版本引入自定义参数,让您的创作更加个性化和精准。

FishAI

FishAI

鱼阅,AI 时代的下一个智能信息助手,助你摆脱信息焦虑

联系邮箱 441953276@qq.com

相关标签

高端公寓 租赁市场 配套设施 客户体验 生活方式
相关文章