Fortune | FORTUNE 07月19日
American Express just offered a rare peek inside the spending habits of wealthy Americans—all the way down to Gen Z
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美国运通公布了创纪录的季度营收179亿美元,同比增长9%,总签账金额达到4163亿美元,同比增长7%。这反映了富裕客户群的消费信心和意愿。公司高端卡业务表现尤为突出,千禧一代和Z世代消费者对品牌奢侈价值的认同度不断提升,带动了卡费收入的大幅增长。尽管在技术和风险管理上的再投资导致费用增加,但公司重申了全年8%-10%的营收增长和每股收益15-15.50美元的预期。此外,公司客户的信用表现保持“同类最佳”,损失率低,这表明其高端客户群的财务健康度较高。

💳 美国运通公布的季度营收创下179亿美元的历史新高,同比增长9%,总签账金额也达到了4163亿美元,同比增长7%,这主要得益于其富裕客户群的强劲消费能力和信心。

💎 高端卡业务成为增长引擎,尤其受到千禧一代和Z世代的青睐,他们积极拥抱品牌提供的奢侈价值和相关权益,带动了卡费收入的显著增长,甚至有新一代用户以40%的增速增加消费。

📈 尽管公司在技术、风险管理和客户互动成本上投入增加,导致费用同比增长14%,但美国运通依然维持了8%-10%的营收增长和每股收益15-15.50美元的乐观预期,显示出其商业模式的韧性。

⚖️ 公司客户的信用表现出色,在美联储的压力测试中展现出最低的信贷损失率和最高的资产回报率,即使是年轻客户的逾期率也远低于行业平均水平,体现了其客户群的财务稳定性。

✈️ 市场对公司高端卡权益(如机场贵宾厅)的强劲需求也带来了一些挑战,如服务成本上升和拥挤问题,公司正积极寻求创新解决方案以应对日益增长的客户需求。

American Express reported record quarterly revenue of $17.9 billion, up 9% year-over-year, as well as total Card Member spending that surged 7% over the same period in 2024 to a new high of $416.3 billion. The company’s business model, which heavily skews toward a more affluent customer base, renders these numbers a kind of barometer for upper-income Americans’ financial confidence and willingness to spend.

Not only are these card members spending more, but they’re also showing a renewed appetite for premium products and experiences. Critics have long claimed the “premium card” phenomenon to be cyclical or overhyped, but American Express is plowing forward with more bells and whistles for its affluent customers.

This leads to a significant caveat: expenses rose 14% year-over-year, as the company reinvested in technology and expanded risk management. It also cited “higher variable customer engagement costs driven by increased Card Member spending and usage of travel-related benefits,” meaning that the bells and whistles that come with the premium cards are so enticing they’re chipping away at Amex’s margin somewhat. Still, the card issuer reaffirmed its outlook 8%–10% revenue growth and full-year earnings per share of $15-$15.50.

On the conference call with analysts after the release of its earnings, company management dug into this dynamic, with momentum especially strong among millennials and Gen Z who are embracing the brand’s luxury value proposition. They want what the premium cards offer, in other words.

Despite strong earnings, the share price, which hit a record high earlier in the month, fell 2.6% in afternoon trading. Truist Securities analyst Brian Foran commented in a research note that “some investors have moved to a ‘being good is not good enough’ mindset.” It also suggests that all the perks that come with these premium cards may be attractive for members, but the rising cost of servicing them has the Street worried about how much Amex is betting on its affluent customer base.

Trends in generational wealth

Millennial spending rose 10%, while Gen Z cardholders grew their spend at a somewhat astonishing 40% (albeit from a smaller base). This generational shift bodes well for the premium space: not only older, established wealth but younger, upwardly mobile clients are embracing the brand’s luxury value proposition.

And these new members seem to be using their cards—a lot. Net card fees rocketed up 20% year-over-year (FX-adjusted), reinforcing that more users are opting into premium experiences. Card fee revenues have more than doubled since 2019, with recent refreshes on Gold, Delta, and Hilton cards spurring double-digit account growth and 98% retention. CFO Christophe Lakayak said this validates the firms’ strategy of “first acquiring new customers onto fee-based products, then driving strong retention of our customer base, and finally, increasing value through product refreshes and pricing accordingly.”

To this point, the company is preparing a significant refresh of its U.S. Consumer and Business Platinum Cards this fall—bolstering the luxury perks and rewards that millionaire millennials and aspiring Gen Zers crave. Also, the launch of the new Coinbase One Card on the Amex network adds a crypto-forward wrinkle, aimed at younger, high-earning professionals seeking digital assets. Amex is confident it has a “long runway for growth” as the premium segment continues to expand.

Credit performance ‘best in class’

Spending is robust, but so is the financial health of Amex’s clientele. The company boasted the lowest projected credit card loss rate and the highest projected return on assets in the Federal Reserve’s 2025 stress tests—a testament to the resilience and stability of its cardholders even in theoretical economic downturns.

For the second quarter, Amex’s net write-off rate inched lower to 2.0% (from 2.1% a year ago), meaning bad debts that are uncollectible. It also said overall credit performance remains “best in class.” These are other ways of saying that the overwhelming majority of customers are not only spending—they’re also reliably paying their bills.

This goes for the younger card members, too. Lakayak noted on the call that the delinquency rates for U. S. millennial and Gen Z customers aren’t just better than the industry average for those age groups, but they’re also “nearly 40% better than the industry average for older age groups.”

Comments on the call also extended to the fact that the premium American Express card is offering too much of a good thing, as its airport lounges deal with access and overcrowding issues. There are just too many affluent cardholders who want the lounge experience before they fly. “We’re trying to make the lounges bigger,” CEO Steve Squeri said in response to a question from his investor relations team. He also said they have to get “innovative” because the lounges are just so popular, citing a “sidecar” arrangement they used in the Las Vegas airport, “which is a more of a small kind of, I don’t know, maybe call it a speakeasy kind of of lounge, where if you just want to go in for a quick drink or grab something quickly, you can do that.”

The record revenue—and climbing expenses—indicate this will be popular for some time to come. A long runway, indeed.

For this story, Fortune used generative AI to help with an initial draft. An editor verified the accuracy of the information before publishing. 

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美国运通 高端卡 千禧一代 Z世代 消费信贷
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