What is The News About?
NVentures (NVIDIA’s venture capital arm), and Zendesk supported the recent €46 million Series C funding round that the London-based AI startup PolyAI completed. Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital were among the follow-on investors. Now that they’ve raised over €110 million, PolyAI is well-funded.The founders of PolyAI started working on contact center technology in 2017, long before it became a reality. Even though they were making great strides with LLMs and getting conversational accuracy in customer care use cases, most contact centers weren’t prepared to embrace it quite yet.
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Why Is It Important?
Businesses such as FedEx, Unicredit, Caesars, Marriott, and PG&E are among the approximately 100 enterprise clients that PolyAI now supports. The startup out of London is among the select few that have achieved game-changing results for corporations with a high call volume. One of their international clients, for instance, used their world-class multilingual enterprise voice assistant—which can understand and speak twelve languages—to do the tasks normally handled by more than a thousand human workers.PolyAI’s five-year goal is to become the voice that answers more than 50% of customer support calls, and do it well. Benefiting from both generative AI and a user experience that mirrors how businesses build, deploy, and iterate in the speech channel, their platform offers a winning combination.
Intelligent workflows are the building blocks for creating and releasing groundbreaking experiences. This product stands out from the rest because it is built on a foundation of ten years of experience in deploying next-gen voice automation. It comes with insights that are specific to voice interactions, pre-integrated features that allow for the rapid launch and improvement of voice assistants, and a team that can adapt to the ever-changing technology landscape for enterprise-grade deployments.
Benefits
1. PolyAI’s multilingual voice assistants can handle tasks typically done by over a thousand human workers, saving businesses significant time and money.
2. PolyAI aims to efficiently manage over 50% of customer support calls, enhancing customer service with advanced AI technology.
Wrapping
Businesses in all sectors can benefit from their voice assistants because of how well they are able to recognize and respond to each customer’s distinct voice. Not only do the aforementioned industries count among PolyAI’s clientele, but so do the public sector, energy, retail, healthcare, manufacturing, logistics, home services, insurance, and global finance.
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